Keseanna Carnes
Memphis,TN
Overview
12
12
years of professional experience
Work History
Travel Manager
American Queen Voyages
12.2019 - 02.2024
- Schedule all crew across 4 vessels for 500 employees
- Work with recruiting team for position fill dates
- Assist with onboarding process for new hires
- Schedule travel, emergency travel and emergency position fills
- Trainer for One View Scheduling system
- Support onboard HR department as needed
- Reconcile credit card billing and invoicing on day, week and monthly basis.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
Chief Purser
American Queen Voyages
07.2016 - 12.2019
- Interact with all Front Office, Food & Beverage, Housekeeping, Deck and Engineering departments as well as all guests in a professional and friendly manner
- Prepares daily and weekly financial reports onboard vessel
- Manages, trains and coaches’ pursers and 1st pursers’ onboard vessel
- Responsible for scheduling and crew berthing of Pursers office
- Responsible for all guests and crew accounts
- Performs payroll functions for crew
- Ensure proper vessel embarkation and debarkation functions are performed
- Support onboard HR department as needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Accountant Assistant
Westin Memphis
09.2014 - 07.2016
- Responsible for delivery of all billing for groups and meetings
- Manage accounts receivable and research billing discrepancies in timely manner
- Respond to individual guest billing discrepancies and report resolutions
- Prepare routine end of month reports and inventories
- Research credit card transaction disputes
- Assist with general accountant duties as needed.
- Improved efficiency by maintaining accurate records and supporting documentation for financial transactions.
- Conducted thorough research on complex accounting issues, contributing valuable insights to management decision-making processes.
- Provided exceptional customer service when addressing both internal and external inquiries related to invoicing or payment status.
- Organized office systems to maximize efficiency and completeness of records.
- Completed financial reports, providing insight into performance, operations and cash flow.
Front Office Manager
Embassy Suites
01.2014 - 09.2014
- Train front office within corporate compliance guidelines
- Resolve guest complaints and incidents online & in person
- Budget and ensure all amenities are stocked and available
- Properly schedule support staff within occupancy guidelines.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Supervisor
Embassy Suites
08.2012 - 01.2014
- Function as Manager on Duty for evening shifts
- Support Front Office Manager as needed with scheduling and other front office duties.
Education
BACHELOR'S DEGREE - Organizational Leadership
Bethel University
McKenzie, TN05.2024
Skills
- Attention to Detail
- Controlling Expenses
- Elevating Quality
- Verbal Written Communication
- Guest Experience
- Problem Resolution
- Organization
- Accountability
- Travel policy creation
- Travel Package Documentation
- Global awareness
- Cultural Sensitivity
References
- Tessica Townsend, HR Director, 901 354 4000
- Kelli Speed, General Accountant, 901 334 5900
- Teleshia Ferguson, Medical Account Specialist, 901 464 9373
Timeline
Travel Manager
American Queen Voyages
12.2019 - 02.2024
Chief Purser
American Queen Voyages
07.2016 - 12.2019
Accountant Assistant
Westin Memphis
09.2014 - 07.2016
Front Office Manager
Embassy Suites
01.2014 - 09.2014
Front Office Supervisor
Embassy Suites
08.2012 - 01.2014
BACHELOR'S DEGREE - Organizational Leadership
Bethel University
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