Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kesed Ragin

1700 Bedford Ave. Apt. 5F,NY

Summary

Dynamic Senior Coach at CASES (ROAR) with expertise in case management and individualized service planning. Proven track record in facilitating successful employment outcomes through comprehensive career assessments and effective employer matching. Skilled in resume writing and interview coaching, fostering client empowerment and achieving personal goals.

Overview

8
8
years of professional experience

Work History

Senior Coach

CASES (ROAR)
The Bronx, NY
01.2025 - Current
  • Evaluated client needs, developed treatment plans, and monitored progress towards goals.
  • Attended trainings related to best practices in case management so that up-to-date knowledge was maintained.
  • Developed individualized service plans based on identified needs and strengths of each client served.
  • Collaborated with other professionals such as psychiatrists, probation officers, attorneys, school personnel to coordinate care for clients.
  • Adhered to ethical standards outlined by relevant professional organizations when providing services to clients.
  • Provided case management services to clients with mental health and substance abuse issues.
  • Facilitated referrals to community resources and coordinated care among providers.
  • Maintained accurate records of all client contacts, treatment plans, and assessments in accordance with agency policy.
  • Assisted clients in developing personal goals related to housing stability, employment readiness and placement activities, educational opportunities, financial management skills.
  • Maintained up-to-date case records with case activity status.

Employment Specialist

CAMBA
Brooklyn, NY
11.2024 - 01.2025
  • Conducted individualized assessments to determine client's eligibility for employment programs.
  • Organized job fairs and other recruitment events to match qualified candidates with potential employers.
  • Created and maintained accurate records of client progress towards goals in a timely manner.
  • Provided comprehensive case management services to ensure successful job placement outcomes.
  • Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
  • Compiled detailed reports summarizing program activities for internal review purposes.
  • Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Developed individual employment plans tailored to clients' needs and career objectives.
  • Conducted follow-up meetings with clients to ensure job satisfaction and retention.

Keyholder

Le Labo
New York, NY
02.2023 - 11.2024
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Processed payments using point-of-sale systems.
  • Generated weekly and monthly reports related to sales performance analysis for management review.
  • Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Maintained accurate inventory levels by conducting physical counts of stock items.

Education and Employment Specialist

100 Suits
Queens , NY
10.2018 - 08.2023
  • Assisted participants in obtaining and maintaining employment that is consistent with their individual vocational goals.
  • Assessed participants' vocational functioning on an ongoing basis, utilizing background information and work experiences.
  • Conducted job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the population served.
  • Provided outreach to employer contacts, and served as an advocate for participants and staff.
  • Assisted participants and staff with concerns, including housing, health care, social services, and educational issues.
  • Delivered organizational development and data management skills.
  • Assisted participants and community partners with the implementation of the Anti-Gun Violence Employment.

Mail Processing Clerk

United States Postal Service, USPS
Brooklyn, NY
10.2017 - 12.2022
  • Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
  • Utilized automated sorting machines to quickly sort large volumes of mail.
  • Loaded mail bags onto trucks for delivery.
  • Sorted and distributed incoming mail.
  • Scanned documents into a digital format for archiving.
  • Inspected incoming packages for visible signs of damage prior to processing.
  • Assisted with loading and unloading heavy packages from delivery vehicles.
  • Processed customer requests for refunds or replacements of products purchased by mail order.
  • Loaded letters into automated processing equipment, and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment, and manually sorted mail.

Education

Bachelor of Arts - English Language

Medgar Evers College
Brooklyn, NY
06-2017

Skills

  • Resume writing
  • Records documentation
  • Career pathway guidance
  • Employer matching
  • Interview coaching
  • Occupational research
  • Career assessment
  • Workforce development
  • Case management
  • Individualized service planning

Accomplishments

  • English Award for oratory.
  • English Departmental Award for Writing and Impeccable service.
  • Accomplished spoken word performer and motivational speaker.

Timeline

Senior Coach

CASES (ROAR)
01.2025 - Current

Employment Specialist

CAMBA
11.2024 - 01.2025

Keyholder

Le Labo
02.2023 - 11.2024

Education and Employment Specialist

100 Suits
10.2018 - 08.2023

Mail Processing Clerk

United States Postal Service, USPS
10.2017 - 12.2022

Bachelor of Arts - English Language

Medgar Evers College

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