Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesena Caldwell

Tulsa

Summary

Dynamic and results-driven professional with extensive experience in customer service and relations, excelling in customer management and team collaboration. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Adept at maintaining high-quality standards while training staff to improve service efficiency. Committed to fostering positive customer relationships.

Overview

8
8
years of professional experience

Work History

Cook/Server

Dennys Restaurant
Tulsa
12.2024 - 06.2025
  • Maintained a baseline standard of customer service to create repeat customers.
  • Prepared and cooked meals according to established recipes and restaurant standards.
  • Maintained cleanliness and organization of kitchen equipment and work areas.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Followed food safety guidelines to prevent contamination and ensure quality standards.
  • Collaborated with team members to ensure timely meal service during peak hours.

Cashier

Cowboys Gas Station
Peggs
10.2019 - 06.2021
  • Processed customer transactions efficiently at retail location.
  • Maintained clean and organized work area throughout shifts.
  • Assisted customers with product inquiries and selections.
  • Handled cash, credit, and debit transactions accurately.
  • Managed inventory by restocking shelves as needed.
  • Collaborated with team members to enhance customer service experience.
  • Demonstrated product knowledge to educate customers effectively.
  • Resolved customer complaints promptly and professionally.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Waitress

La Mansion Del Rio Hotel
Locust Grove
06.2018 - 10.2018
  • Delivered exceptional customer service to enhance guest dining experiences.
  • Took accurate food and drink orders from guests at various tables.
  • Served meals and beverages promptly in a fast-paced environment.
  • Maintained cleanliness of dining areas and ensured proper table settings.
  • Assisted in training new waitstaff on restaurant procedures and service standards.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Cook

Country Cottage
Locust Grove
02.2017 - 06.2018
  • Assisted in managing food inventory, ensuring freshness and proper storage techniques.
  • Collaborated with team members to streamline kitchen operations during peak hours.
  • Followed safety protocols to minimize hazards and ensure a safe kitchen environment.
  • Operated kitchen equipment, including ovens, grills, and fryers, following operational standards.
  • Trained new staff on cooking procedures, safety practices, and kitchen protocols.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Resolved customer complaints regarding food quality or services provided.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Monitored temperatures of prepared food and cold-storage areas.

Education

High School Diploma -

Locust Grover Highschool
Locust Grove
09-2018

Skills

  • Customer management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Sales enhancement
  • Flexible and adaptable
  • Task prioritization

Timeline

Cook/Server

Dennys Restaurant
12.2024 - 06.2025

Cashier

Cowboys Gas Station
10.2019 - 06.2021

Waitress

La Mansion Del Rio Hotel
06.2018 - 10.2018

Cook

Country Cottage
02.2017 - 06.2018

High School Diploma -

Locust Grover Highschool

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