Keisha Stanford
Charlotte,NC
Summary
Successful Human Resources professional with a solid background in human resources. Skilled in employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
Weisiger Group
04.2023 - 09.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Implemented wellness program that led to improved employee health and reduced healthcare costs
- Streamlined benefits enrollment process, reducing paperwork and improving employee experience
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or child birth.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Facilitated employee orientations to promote understanding of coverage and options.
Human Resources Coordinator
Weisiger Group
11.2020 - 04.2023
- Maintained human resources information system and kept employee files up to date and accurate
- Conducted new employee onboarding and provided ongoing orientation training
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping
- Handled employee inquiries and complaints regarding policy and benefits issues
- Coordinated and administered employee health insurance and retirement plans.
HR Shared Services Specialist
TIAA
11.2017 - 11.2020
- Facilitated range of HR administrative processes to support employee lifecycle
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Liaison between employees and management, fostering open communication and resolving conflicts
- Handled employee relations issues professionally by investigating complaints thoroughly and recommending appropriate actions based on findings
- Managed employee leave requests, ensuring accurate tracking and compliance with FMLA guidelines or other applicable regulations.
HR Administration Coordinator
Family Dollar
07.2015 - 10.2016
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations
- Support all administrative needs for Verification of Employment (VOE), and Unemployment (UNE), Work Opportunity Tax Credits (WOTC), I9 Compliance, background screening compliance, Federal Wage and Labor Law Compliance
- Streamlined administrative processes by implementing efficient filing systems and organizational tools
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
HR Lead Support Representative
Family Dollar
03.2015 - 07.2015
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
HR Generalist
Family Dollar
05.2012 - 03.2015
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions
- Accurately respond to and resolve HR inquiries calls, self-service tickets utilizing HR contact Center procedures, policy manuals, knowledge management system and other reference materials
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
Education
Associate of Applied Science - Applied Sciences, Computer Information Systems
Nassau Community College
Garden City, NY05-2001
Skills
- Excellent verbal and written communication
- HRIS Systems-(UKG, Jobvite, Kronos, Oracle and Case Management)
- Benefits Administration and Explanation
- Proficient in Microsoft Office
- Onboarding and Orientation
- HR analytics
- Employment Verification(E-Veify)
- FMLA/Leave Administration
- Attention to Detail
- Disability/ADA management
Timeline
Benefits Specialist
Weisiger Group
04.2023 - 09.2024
Human Resources Coordinator
Weisiger Group
11.2020 - 04.2023
HR Shared Services Specialist
TIAA
11.2017 - 11.2020
HR Administration Coordinator
Family Dollar
07.2015 - 10.2016
HR Lead Support Representative
Family Dollar
03.2015 - 07.2015
HR Generalist
Family Dollar
05.2012 - 03.2015
Associate of Applied Science - Applied Sciences, Computer Information Systems
Nassau Community College
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