Summary
Work History
Education
Skills
Timeline
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Kesha Crawford

Dearborn,MI

Summary

Dynamic sales and customer service professional with a proven track record of expertise in upselling and driving significant sales growth. Demonstrated success in building strong relationships and excelling in problem-solving throughout roles at CARite and Waltonwood Senior Living. Recognized for outgoing personality and professional demeanor, consistently ensuring high levels of customer satisfaction and loyalty.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Work History

Sales Associate

CARite
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Nieman Marcus
  • Utilized inventory system to locate products across different branches.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Lafontaine Buick Gmc Of Ann Arbor
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Benihana
  • Ensured timely and precise delivery of orders.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Red Lobster
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Bar Louie
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Olive Garden
  • Efficiently attended to food and drink orders, prioritizing customer requirements.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Caregiver

Waltonwood Senior Living
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Caregiver

Heartland Assisted Living
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Education

Diploma -

Inkster High School
Inkster, MI
06.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Cleaning techniques
  • Sales training
  • Inventory control
  • Dispute mediation
  • Self-checkout assistance
  • Contract preparation
  • Friendly and outgoing
  • Customer engagement

Timeline

Sales Associate

CARite

Sales Associate

Nieman Marcus

Sales Associate

Lafontaine Buick Gmc Of Ann Arbor

Server

Benihana

Server

Red Lobster

Server

Bar Louie

Server

Olive Garden

Caregiver

Waltonwood Senior Living

Caregiver

Heartland Assisted Living

Diploma -

Inkster High School

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Kesha Crawford