Kesha Givens
Lexington,KY
Summary
Correctional Officer maintaining order and safety in a juvenile detention setting through cell inspections, inmate supervision, and incident reporting. Enforces rules, monitors movement, and responds to emergencies with calm de-escalation and strict security protocols. Supports facility compliance through accurate documentation and professional communication with staff and residents.
Overview
9
9
Certifications
26
26
years of professional experience
Work History
Correctional Officer
Fayette Regional Juvenile Detention Center
11.2023 - Current
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
- Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
- Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
- Assisted in the transportation of inmates to court appearances or other facilities while maintaining strict security protocols
- Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
- Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
- Developed positive relationships with inmates through effective communication skills resulting in improved compliance with rules
- Demonstrated excellent crisis management skills by successfully diffusing tense situations among inmates without resorting to force
Customer Service Representative
Kentucky Transportation Cabinet
08.2022 - 09.2023
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Achieved XX% increase in customer satisfaction ratings through proactive problem-solving and personalized service delivery
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Repossession Agent
Turner
08.2000 - 01.2023
- Picking up repossession orders from several car lots around Kentucky. Search and reposes the vehicle in a safely and professional manner. Return to car lot in a timely manner.
Cafeteria Worker
Fayette County Public Schools
10.2020 - 05.2022
- Prepared and served nutritious meals to students in accordance with school guidelines
- Maintained cleanliness and sanitation standards in the cafeteria, ensuring a safe and healthy environment for students
- Collaborated with kitchen staff to plan menus that met nutritional requirements and catered to diverse dietary needs
- Monitored food temperatures regularly to guarantee proper storage and prevent spoilage or contamination
- Adhered to allergy protocols by carefully labeling allergens on food items and informing students about potential allergens present in dishes
- Maintained a clean dining area by promptly clearing tables, wiping surfaces, and sweeping floors during meal times
- Collaborated with cafeteria team members to efficiently set up serving stations before meal periods began
Ambassador
Habitat for Humanity Re Store
05.2018 - 02.2019
- Picking up donations from around the Lexington area. Customer service to clients donating items to help build houses. Tagging , putting items on the floor to sale. Helping customers load lite to heavy items daily.
Janitor
Clean Slate
04.2015 - 03.2017
- Cleaning offices, bathrooms, moping and sweeping.
Assembly Worker
Hunters manufacturing
08.2010 - 01.2016
- Picked orders, bought parts to and from the line.
Education
Child Development (CDA) - undefined
Bluegrass Community and Technical College
Lexington, KY12.2015
Basic study (High school diploma or GED) - undefined
Bluegrass Community and Technical College
Lexington, KY05.2013
Skills
Patrolling
Security
Emergency response procedures
Search procedures
Use of force procedures
Incident report writing
First aid
Conflict management
Crisis intervention
Inmate supervision
Certification
OC Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Correctional Officer
Fayette Regional Juvenile Detention Center
11.2023 - Current
Customer Service Representative
Kentucky Transportation Cabinet
08.2022 - 09.2023
Cafeteria Worker
Fayette County Public Schools
10.2020 - 05.2022
Ambassador
Habitat for Humanity Re Store
05.2018 - 02.2019
Janitor
Clean Slate
04.2015 - 03.2017
Assembly Worker
Hunters manufacturing
08.2010 - 01.2016
Repossession Agent
Turner
08.2000 - 01.2023
Basic study (High school diploma or GED) - undefined
Bluegrass Community and Technical College
Child Development (CDA) - undefined
Bluegrass Community and Technical College