Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Kesha Lee

Grand Rapids,MI

Summary

I am looking to obtain a position using training and skills to gain experience,so I can meet the company's needs as well as grow as a individual.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Holiday Inn Express Hotel
Wyoming, MI
03.2022 - Current
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.

Cashier

Dollar Tree
Grand Rapids, MI
08.2021 - 02.2022
  • Performed Cashiering
  • Order product
  • Scheduling
  • Increased sales by 30%
  • Stock product

Machine Operator

Benteler Automotive
Grand Rapids, MI
04.2019 - 08.2021
  • Sand parts for next operation
  • Assembled parts for next operation
  • Inspected parts for defects
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.

Housekeeper

Residence Inn Marriott
Grandville, MI
06.2019 - 06.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.

Education

Associate of Arts - Business Management

Ctu Online
Colorado City, CO
10.2032

GED - Business Marketing

Creston High School
Grand Rapids, MI
06.2011

Skills

  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Payment Processing
  • Visitor and Customer Relation
  • Data Entry and Database Software
  • Relationship Building
  • Lobby Maintenance
  • Basic Math
  • Personal Initiative
  • Conflict Resolution
  • Billing and Invoicing

Additional Information

  • Willing to relocate: Within State Authorized to work in the US for any employer

Certification

  • custodial certification
  • Custodial Maintenance Training - September 2015

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel
03.2022 - Current

Cashier

Dollar Tree
08.2021 - 02.2022

Housekeeper

Residence Inn Marriott
06.2019 - 06.2020

Machine Operator

Benteler Automotive
04.2019 - 08.2021

Associate of Arts - Business Management

Ctu Online

GED - Business Marketing

Creston High School

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Kesha Lee