Kesha Martinez-Benitez
Texarkana
Summary
Dynamic healthcare professional with extensive experience at Texarkana Family Healthcare and American Cardiology, specializing in patient care and phlebotomy. Excelled in enhancing patient satisfaction and streamlining clinical operations. Skilled in EMR/EHR and known for exceptional customer service. Proven track record in improving employee retention by fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Texarkana Family Healthcare
12.2021 - Current
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Utilized Software to track, monitor and report on test results.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
Medical Assistant
Texarkana Family Healthcare
12.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Manager
Lansdell Family Healthcare
12.2018 - 12.2021
- Improved employee retention rates by cultivating a positive work environment through open communication channels, recognition of achievements, and opportunities for professional growth.
- Directed staff training sessions on relevant topics such as new treatment protocols or regulatory updates to ensure consistent application of best practices throughout the organization''s medical management efforts.
- Led continuous improvement initiatives aimed at enhancing service delivery models while maintaining high-quality patient care standards across all departments.
- Developed strong relationships with key stakeholders such as physicians, nurses, administrators, insurance representatives, and vendors to facilitate seamless collaboration in medical management initiatives.
Receptionist
Lansdell Family Healthcare
12.2018 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Medical Assistant
American Cardiology
12.2015 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Manager
American Cardiology
12.2015 - 12.2018
- Improved employee retention rates by cultivating a positive work environment through open communication channels, recognition of achievements, and opportunities for professional growth.
- Directed staff training sessions on relevant topics such as new treatment protocols or regulatory updates to ensure consistent application of best practices throughout the organization''s medical management efforts.
- Led continuous improvement initiatives aimed at enhancing service delivery models while maintaining high-quality patient care standards across all departments.
- Developed strong relationships with key stakeholders such as physicians, nurses, administrators, insurance representatives, and vendors to facilitate seamless collaboration in medical management initiatives.
Administrative Manager
Dequeen Hospital
01.2012 - 12.2015
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Education
None - Anatomy
Texarkana College
Texarkana, TXCosmetology - Cosmetology
Texarkana College
Texarkana, TX05.2008
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Procedure assistance
- Electronic health records
- Phlebotomy
Timeline
Phlebotomist
Texarkana Family Healthcare
12.2021 - Current
Medical Assistant
Texarkana Family Healthcare
12.2021 - Current
Medical Manager
Lansdell Family Healthcare
12.2018 - 12.2021
Receptionist
Lansdell Family Healthcare
12.2018 - 12.2021
Medical Assistant
American Cardiology
12.2015 - 12.2018
Medical Manager
American Cardiology
12.2015 - 12.2018
Administrative Manager
Dequeen Hospital
01.2012 - 12.2015
None - Anatomy
Texarkana College
Cosmetology - Cosmetology
Texarkana College
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