Kesha Montgomery
Garland,TX
Summary
Dynamic Title Clerk with extensive experience at Alliance Upstream, excelling in title processing and customer communication. Proven ability to manage multiple projects while ensuring data integrity and compliance. Recognized for enhancing customer satisfaction through effective problem-solving and timely resolution of inquiries. Skilled in document management and dedicated to delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Title Clerk
Alliance Upstream
Dallas, TX
09.2021 - 03.2025
- Maintained regular communications with clients to discuss and resolve issues.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Processed and maintained title files, implementing security measures to protect data.
- Entered lien information into the system when applicable.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Assisted customers with questions about the titling process or fees associated with it.
- Processed applications for new titles, transfers and duplicate titles.
Posting Clerk
Americas Auto Auctions
Irving, TX
12.2019 - 07.2021
- Responded promptly to customer inquiries via telephone or email.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Identified discrepancies in data received from customers and resolved issues promptly.
- Help customer redeemed units that are repossessed.
- Posted charges toward units that are being sold by the auction.
- Sent wires to Finance Companies.
Title Clerk
Insurance Auto Auctions, IAA
Wilmer, TX
02.2016 - 11.2019
- Answered inbound calls for dealers purchasing units from auto sales.
- I applied for lost titles through the DMV for dealers.
- I accepted payments from dealers who purchased units from the auction and added them to their finance accounts.
- Provided clerical support by processing and filing title papers to establish ownership of units.
Customer Service Representative
Dallas Area Rapid Transit, Dart
Dallas, TX
04.2009 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX05-1986
Skills
- Title processing
- Data entry
- Document management
- Lien processing
- Customer communication
- Project management
Timeline
Title Clerk
Alliance Upstream
09.2021 - 03.2025
Posting Clerk
Americas Auto Auctions
12.2019 - 07.2021
Title Clerk
Insurance Auto Auctions, IAA
02.2016 - 11.2019
Customer Service Representative
Dallas Area Rapid Transit, Dart
04.2009 - 01.2016
High School Diploma -
Wilmer-Hutchins High School
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