Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder, builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trajines and mentor. Smoothly direct employees carrying out manufacturing operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
Hi, I’m
Kesha Mullins
Jasper,IN
Summary
Overview
9
years of professional experience
1
Certification
Work History
Kimball International, INC
Team Leader
10.2021 - Current
Job overview
- Responsible for the operation of 2 areas within the Manufacturing function, supporting the Manager with the day-to-day management of their manufacturing area, overseeing a group of members and ensuring an efficient operation in achieving business targets
- Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators and quality standards are met in order to meet the requirements of the customer
- Develop the team by focusing on individual performance and support requirements to achieve high standards, whilst fostering a culture of working safely
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Kimball International,INC
Quality Technician
10.2019 - 11.2021
Job overview
- I was a quality tech over 3 major departments
- I performed routine inspections on all of our products we produced in my area
- I ensured that our products met Kimball’s strict quality and safety standards
- I worked closely with the area manager, team lead and process engineer to locate issues in the production process and create solutions to ensure that our products remained consistent and easily repeatable
- I also performed multiple daily process audits to look for a break down of process, and if found I worked quickly to fix the issue
- This involved creating new procedures and tests to eliminate flaws and defects in our production
- Some other responsibilities included collaborating with other departments to ensure the production process runs smoothly, participating in development projects and research to enhance the manufacturing process for new products, supervising the quality of materials and finished products entering and leaving the production plant to ensure they're in optimal condition, inspecting raw materials, such as plastics or metals, to ensure they meet the specifications for the shape, size, and quality of the finish, using software to monitor production data, such as the quantity produced and materials used, testing finished products and raw materials for compliance with industry specifications, creating documents to educate machine operators and managers about proper manufacturing procedures, performing audits and writing recommendations and reports on the results, defusing issues clients might have with the company's products
National Office Furniture
Process Specialist
08.2015 - 10.2019
Job overview
- As a Process Specialist, I assisted the Supervisor and Team Lead in running the day-to-day floor operations
- I made personal plans to help individuals reach their productivity goals, removed potential obstacles that could hinder the production process, and helped to keep small problems small
- I worked closely with Team Lead and Supervisor to train and educate myself to prepare for the next level of leadership.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
Education
Vincennes University
Associates of Science from Psychology
University Overview
- Secretary of the psychology club
- GPA: 3.5
Skills
- Exercise considerable initiative/judgement in work methods and in interpreting and delegating work requirements/goals
- Work independently, reviewed infrequently with minimal supervision
- Ability to lead by example, gain respect from team and communicate with clarity while demonstrating excellence in approach to work and people activities
- Excellent verbal and written communication skills
- Excellent organization skills
- Excellent problem solving skills
- Scheduling Coordination
- Production Management
- Technical knowledge
- Health and safety compliance
- Employee Training
- Environmental Compliance
- Cost Reduction
- Operations Management
- Mentoring and training
- Manufacturing operations
- Industrial safety
- ISO Standards
- Production Reporting
- Machine Operation
- Production Planning
- Incidents management
- Shift Scheduling
- Workflow Analysis
- Regulatory Compliance
- Inventory Management
- Safety Management
- Strategy Development
- Data Analytics
- Quality Assurance
- Materials Inspection
- Staff Supervision
- Supply Chain Management
- Performance monitoring
- Adaptability and Flexibility
- Organizational Skills
- Performance Improvement
- Customer Service
- Multitasking Abilities
- Professionalism
- Relationship Building
- Production cycling
- Process improvement strategies
- Multitasking
- Teamwork and Collaboration
- Product Assembly
- Inventory Assessment
- Continuous improvements
- Professional Demeanor
- Process Improvement
- Critical Thinking
- Computer Skills
- Hiring and Training
- Reliability
- Team building
- Team Collaboration and Leadership
- Performance reporting
- SAP expertise
- Quality Assurance Controls
- Problem-solving abilities
- Analytical Skills
- Documentation And Reporting
- Coaching and Mentoring
- Goal Setting
- Flexible Schedule
- Interpersonal Communication
- Problem-solving aptitude
- Schedule Coordination
- Attention to Detail
- Work Planning and Prioritization
- Safety Procedures
- Problem-Solving
- Time Management
- Worker Training
- Training and mentoring
- Schedule oversight
- Adaptability
- Inventory Management Software
- Work Order Analysis
- Multidisciplinary Collaboration
- Solutions Development
- Self Motivation
- Business Administration
- Schedule development
- MS Office
- Task Prioritization
- Contract Negotiation
- Assigning Work
- New product introductions strategies
- Analytical Thinking
- Written Communication
- Purchasing and procurement
- Management information systems
- Budget Adherence
- P&L Management
- Logistics Management
- Policy Development
- Waste Minimization
- Facility Management
- Six Sigma Methodologies
- Waste Reduction
- SCADA
Certification
CPR and FIRST AID
Emerge
Intermediate Excel
Lock out tag out
Glue Booth
Autocad
Languages
Spanish
Elementary
Timeline
Team Leader
Kimball International, INC
10.2021 - Current
Quality Technician
Kimball International,INC
10.2019 - 11.2021
Process Specialist
National Office Furniture
08.2015 - 10.2019
Vincennes University
Associates of Science from Psychology
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