Kesha Murrough

During my detail, I process, manage and quality control all correspondence to ensure accuracy and compliance with business standards. I also served as key point of contact for all matters related to Government, State and Judicial level customer complaints. Additional duties include:

• Tracking, monitoring and resolving customer disputes and requests;
• Triaging and remediating isolated and system wide data incidents;
• Ensuring data and reports are accurate, complete and fit for analysis;
• Participating in impact analysis groups to test and determine the validity of system updates;
• Training new users on updated system functions and features;
• Thoroughly trained in Data Protection and Information Privacy.

Served in leading teams of up to 12 employees in analyzing, distributing and/or processing all incoming and outgoing disputes, requests and inquires. Provided detailed reports directly to management and government agencies. Assisted clerks on all employee related matters, including time management and human resource support. Additional duties included:

• Ensured compliance with regulatory requirements pertaining to mail handling and data storage procedures;
• Trained new hire groups of 10 or more on correspondence procedures, ensuring consistency in quality and approach;
• Streamlined correspondence processes, resulting in reduced paper waste by 40%.
  

• Managed portfolio of high-value client accounts, ensuring exceptional service and relationship management throughout their retirement planning journey;
• Provided financial counseling to help clients make informed decisions about their short and long-term savings strategies;
• Updated clients on changes in tax laws and other regulations affecting investments;
• Assisted clients with account management tasks, including deposits, quarterly and annual payouts, and asset redistribution.

⦁ Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure;
⦁ Oversaw daily cash shipments totaling over $100,000, and managed foreign currency exchange, while adhering to strict security guidelines;
⦁ Enforced compliance with bank regulations and policies to reduce financial risks.