Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesha Ragas

Charlotte,NC

Summary

Highly competent operations manager with an abundance of energy and common sense.Possess a professional attitude and demeanor;enthusiastic,hard-working,self-starter;self-directed,good independent judgement;quick learner.

Flexible in handling responsibilities;adapt easily to changing environments and responsibilities; creative and innovative problem-solver ;excellent administrative decisions. High degree of personal integrity in the handle of confidential information.

Attention to detail with emphasis on completeness,accuracy and appearance,Initiative, tact, ability to communicate in planning and conducting presentations.

Overview

7
7
years of professional experience

Work History

Catering Attendant

Atrium Healthcare
Charlotte, NC
04.2024 - Current
  • Prepared food items according to recipes and special customer requests.
  • Adhered to all health department regulations regarding food safety.
  • Served meals to patrons in a professional manner following established guidelines for portion control and presentation standards.
  • Monitored buffet area during meal services to ensure adequate supply of foods is available throughout the event.
  • Checked temperature of food items prior to serving or delivering them to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

General Manager

Wendy's Restaurant
Charlotte, NC
05.2023 - 03.2024
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

General Manager of Operations

McDonald's Restaurant
McKinney, TX
02.2022 - 04.2023
  • Obtained profit contribution by managing staff, establishing, and accomplishing business objectives.
  • Built company image by collaborating with customers, government, community organizations, and employees; and enforcing ethical business practices.
  • Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; cultivating a climate for offering information and opinions; and providing educational opportunities.
  • Accomplished objectives by establishing plans, budgets, and result measurements; allocating resources; reviewing progress; and making mid-course corrections.
  • Coordinated efforts by establishing procurement, production, marketing, field, and technical services policies and practices; and coordinating actions with corporate staff.
  • Maintained quality service by establishing and enforcing organizational standards.
  • Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

General Manager

McDonald's Restaurant
Killeen, TX
12.2019 - 12.2021
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Consistently met company and department objectives within budget and time constraints.

Claims Specialist

Allstate
Charlotte, NC
10.2021 - 11.2021
  • Compiled data from multiple sources for reporting purposes.
  • Developed training materials for staff members on best practices for handling different types of claims.
  • Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
  • Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
  • Processed payments for valid claims according to established procedures.
  • Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.

Financial Crimes Specialist

Wells Fargo
Charlotte, NC
02.2018 - 09.2019
  • Visa Dispute Resolution trained.
  • Provided exceptional customer service to Wells Fargo banking customers while processing fraud and non-fraud claims.
  • Utilized and skilled in online system and tools such as DAT, HOGAN, Visa, MARS, ARCOT, CIV, CCM, CSA, CAP, and OIB to research and process claims.
  • Meticulously probed customers to deny or accept claims and submit the appropriate chargeback,reviewed customers history and associated claims in order to distinguish customer's trending purchase spending habits,and true fraud.
  • Resolved claims with Regulations E and Visa guidelines.
  • Processed Warm Transfer,Debit Card,PIN ACH CIV Credit Card ,free ATM and online banking

Education

High School Diploma -

Oliver Perry Walker
New Orleans, LA
05-1992

Bachelor of Arts - Business Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Food presentation
  • Food safety knowledge
  • Food Preparation
  • Kitchen station organization
  • Food Safety
  • Inventory Monitoring
  • Team Management
  • Safe Food Handling
  • Event Planning
  • Health Code Compliance
  • Food storage safety
  • Order Taking

Timeline

Catering Attendant

Atrium Healthcare
04.2024 - Current

General Manager

Wendy's Restaurant
05.2023 - 03.2024

General Manager of Operations

McDonald's Restaurant
02.2022 - 04.2023

Claims Specialist

Allstate
10.2021 - 11.2021

General Manager

McDonald's Restaurant
12.2019 - 12.2021

Financial Crimes Specialist

Wells Fargo
02.2018 - 09.2019

High School Diploma -

Oliver Perry Walker

Bachelor of Arts - Business Management

Colorado Technical University

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Kesha Ragas