KESHA Schraeder
McAllen,TX
Summary
Dedicated Dishwasher with expertise in food safety and customer service. Increased table turnover and maximized sales opportunities while maintaining high service standards. Committed to exceeding customer expectations, promoting safety, and enhancing team efficiency through meticulous organization and cleanliness.
Overview
20
20
years of professional experience
Work History
Corrections Officer 3
Texas department of criminal justice
McAllen, Texas
04.2023 - Current
- Supervised inmate activities to maintain order and ensure compliance with facility regulations.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques and physical restraints to effectively manage unruly inmates and minimize conflict.
- Conducted regular security checks and monitored surveillance systems.
- Conducted cell inspections to identify and eliminate illegal substances, reinforcing facility security and safety protocols.
- Responded to emergencies and coordinated crisis intervention protocols.
- Trained new staff on safety procedures and facility policies.
Restaurant Assistant Manager
Los Juanes Mexican & BBQ
Comanche, US
03.2014 - 06.2022
- Looked for best-in-class plating, aroma, and food quality in completed dishes.
- Coached and mentored kitchen staff to enhance skills and maintain performance standards.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Processed bulk [Type] menu items on the grill area and labeled them with times to replenish warmers.
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
- Developed lunch, dinner, and bar menus, including special menus for events and catering.
- Reduced restaurant's annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
- Sanitized cutting boards, benches, and surfaces between tasks to ensure food safety and prevent cross-contamination.
- Increased the sale of [Type] meals by [Number]% by using more appealing plating and better preparation.
- Mentored staff on kitchen goals and daily work expectations and parameters.
- Compiled operational reports and analyses, providing actionable recommendations to address trends and improve operations.
- Oversaw shifts while preparing food and fulfilling requests according to specifications.
- Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.
- Talked with customers about menu items and suggested promotional items to boost sales.
- Ensured that proper portion sizes were followed and that high food quality standards were consistently met.
- Produced consistently high-quality baked goods by carefully mixing, dividing, shaping, and proofing.
- Collaborated with kitchen managers to improve [Type] dish recipes, lowering costs by [Number]% and reducing waste by [Number]%.
- Counted cash drawer before each shift to ensure accurate financial reporting. before each shift and balanced it at the end to reconcile sales.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Adapted meals based on FOH tickets while maintaining accuracy and efficiency in the kitchen.
- Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
- Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.
- Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked.
- Kept up to date on local competition and restaurant industry trends to stay on top of [Location]-area changes.
- Greeted customers at the front desk, answered their questions, and entered their meal orders into the POS system.
- Prepared items like bacon ahead of time to make dish garnishing more efficient.
- Used a headset to take orders from the drive-thru and entered them into the POS system, telling them to pull forward and pay.
- Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.
- Quickly and accurately placed order items in a bag for drive-thru window delivery.
- Set up work stations and prepared [Type] food for dishes to increase productivity during busy mealtimes.
- Restocked inventory by assembling menu items and monitoring warmers to prepare for service. by assembling menu items in the grill area and monitoring warmers.
- Worked with managers to coordinate kitchen stations in order to reduce customer wait times by [Number] [Timeframe].
- Worked with [Job title]s to gather data on specific customer preferences and dietary requirements.
- Made hourly rounds to wipe tables, stock utensils, and sweep the floor to keep the eating area clean.
- Stocked condiments, filled specialty machines with drink mixes, and prepared fryer items to prepare for peak hours.
Healthcare Assistant
Rock House Inc
Stephenville, US
02.2013 - 09.2014
- Assessed patient care needs, prioritized treatments, and facilitated patient flow to enhance overall care delivery.
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals.
- Provided support by covering on-call rotation gaps, contributing to seamless patient care and team efficiency.
- Gathered information about the client's medical history, including medications, symptoms, and allergies.
- Performed screening, diagnostic treatment, and rehabilitative and supportive services as a senior nurse on the primary health care team.
- Worked with physicians to develop at-home medication guidelines and taught patients and families how to properly administer medications.
- Kept track of post-op vitals, set up PCA and fluids, reviewed post-op orders, and helped patients adjust to their new surroundings.
- Evaluated the overall resident care in the facility on a regular basis and rigorously enforced high standards.
- Provided excellent direct patient care through [Action] and [Action].
- Monitored quality assurance program to ensure compliance with high standards of care and improve patient outcomes.
- Entered data for referrals and appointments into a community-based customer relationship management (CRM) database.
- Stayed up to date on medical advances, such as computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes, and financing options.
- Kept a close eye on the QA (Quality Assurance) program to ensure that it was performing well and that high standards of care were being met.
- Kept track of the unit budget to ensure that financial goals were met.
- Organized engaging activities for patients, such as [Type] and [Type], each [Timeframe] to boost morale, stimulate memory, and provide enjoyable experiences.
- Organized engaging activities for patients, such as games and crafts, weekly to enhance their mood and cognitive function.
- Created annual goals, objectives, and budgets, as well as cost-cutting recommendations.
Hotel Receptionist
Holiday Inn Express
Stephenville, US
09.2011 - 04.2013
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Promoted local entertainment and sporting events and made reservations at [Type] and [Type] establishments.
- Monitored account details and maintained accurate records of transactions for financial reporting. accounts and ran daily reports to double-check totals.
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Managed front desk operations at a busy facility, ensuring smooth check-in and check-out processes. a fast-paced front desk operation at a busy [Type] facility with up to [Number] nightly visitors.
- Collected deposits, fees, and payments to ensure accurate financial transactions.
- Kept guest valuables in the main safe or in individual boxes to maximize security.
- Immediately notified housekeeping and the maintenance department about guest room issues, such as [Type] and [Type], in order to expedite resolution.
- Collaborated with [Type] and [Type] team members to handle guest needs from check-in to check-out.
- Oversaw [Number] administrative and clerical employees and gave them constructive feedback, which improved morale and increased employee retention.
- Created weekly employee work schedules for [Number] team members to ensure adequate coverage for all shifts.
Cashier
Brookshire's
Comanche, US
07.2011 - 09.2012
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Organized and reported financial data to maintain accurate payment histories and support effective financial accounting.
- Helped customers by answering their questions and completing their requests.
- Assisted customers by addressing inquiries and fulfilling requests to enhance their shopping experience.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
- Bagged merchandise with care and efficiency to minimize damage.
- Maintained the checkout areas in a clean and orderly condition.
- Examined and resolved discrepancies between accounting data and cash drawer data.
- Maintained cleanliness of checkout areas to ensure a pleasant shopping environment.
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders.
- Cultivated customer loyalty through friendly interactions and by recalling their preferences.
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
Cashier
Food Plaza
Stephenville, US
08.2009 - 08.2011
- Assisted customers in locating products, answered questions, and resolved issues to enhance shopping experience.
- Counted the cash in the register drawer at the start and end of each shift.
- Gained knowledge of [Job title] and [Job title] roles while providing support to team members.
- Monitored self-checkout systems and offered assistance to customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers in locating appropriate [Type] product store locations, answered product questions, and provided solutions to various [Type] issues.
- Served the needs of more than [Number] customers in a busy [Type] environment.
- Served over [Number] customers daily in a fast-paced [Type] environment, ensuring timely and efficient service.
- Trained as [Job title] and provided backup coverage to maintain high service standards and support team efficiency.
Cashier, Dishwasher, Cook, Cleaning
Chicken Express
Comanche, US
05.2006 - 08.2009
- Processed credit cards, checks, gift cards, and coupons.
- Educated customers about promotions to enhance sales experience.
- Educated customers about [Type] promotions to increase sales.
- Maintained clean and orderly checkout areas and performed cleaning tasks, including mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Cleaned the restaurant regularly to maintain a hygienic environment.
- Verified coupon validity and applied discounts to ensure customer satisfaction.
- Clean and close the shop on a regular basis.
- Restocked shelves with merchandise to maintain inventory levels.
- Verified customer credit approvals to ensure accuracy.
- Managed customer orders to ensure accurate processing.
- Collaborated with supervisor to address item damage and expedite return processing.
Education
High School -
Comanche High School
Comanche, TXSome College (No Degree) - Basic
Ranger Junior College
Ranger , TxSome College (No Degree) - Criminal Justice
Post University
Waterbury, CTSkills
- Inmate supervision
- Safety protocols
- De-escalation techniques
- Risk assessment
- Critical thinking
- Sound judgment
- Communication skills
- Report writing
- Project organization
- Time management
- Task prioritization
- Team leadership
- Multitasking
- Customer engagement
- Relationship development
- Event management
- Inventory management
- Microsoft Excel
- Business operations
- Stocking and replenishing
- Time management
Timeline
Corrections Officer 3
Texas department of criminal justice
04.2023 - Current
Restaurant Assistant Manager
Los Juanes Mexican & BBQ
03.2014 - 06.2022
Healthcare Assistant
Rock House Inc
02.2013 - 09.2014
Hotel Receptionist
Holiday Inn Express
09.2011 - 04.2013
Cashier
Brookshire's
07.2011 - 09.2012
Cashier
Food Plaza
08.2009 - 08.2011
Cashier, Dishwasher, Cook, Cleaning
Chicken Express
05.2006 - 08.2009
High School -
Comanche High School
Some College (No Degree) - Basic
Ranger Junior College
Some College (No Degree) - Criminal Justice
Post University