Kesha Scott

Findlay,OH

Summary

Goal-oriented Operations Director with experience and proven outcomes in streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, accreditation requirements (CARF) and budgeting.

Overview

years of professional experience

Certification

Work History

Clinical Operations Director

Pathways Counseling Center, INC

02.2021 - Current

Streamlined clinical operations through development of effective communication strategies among multidisciplinary teams.
Facilitate hiring of qualified clinical and support personnel by interviewing applicants and making hiring decision.
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Championed integration of new technologies into daily workflows to increase overall efficiency within department.
Developed, implemented, revised, and evaluated policies and procedures.
Ensured timely completion of critical projects by effectively managing resources, budgets, timelines, and stakeholders'' expectations.
Developed and adjusted work schedules for clinical and support staff.
Represented organization at all community events, answering questions, providing details and giving informative presentations.
Led successful accreditation efforts, ensuring compliance with regulatory standards and industry best practices.
Reduced operational costs by optimizing staff scheduling and resource allocation within department.
Demonstrated strong organizational and time management skills while managing multiple projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Exercised leadership capabilities by successfully motivating and inspiring others.
Learned and adapted quickly to new technology and software applications.
Worked effectively in fast-paced environments.
Boosted customer satisfaction ratings by resolving issues quickly and effectively.
Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
Monitored budget and utilized operational resources.

Probation Officer

Lima Municipal Court

08.2014 - 06.2020

Use Evidence Based Practices and Core Correctional Practices to supervise roughly 200 misdemeanor offenders through daily, weekly, or monthly office meetings
File Failure to Comply Warrants with the court for Probation violations and Community Service violations
Attend court for arraignments and hearings and provide testimony and evidence on behalf of the State
Make sentence recommendations for the offenders on Probation
Write investigation reports for the Judges
Works closely with the Prosecutors in making discovery reports for Failure to Comply.
Enhanced offender rehabilitation by developing and implementing comprehensive case management plans.
Promoted a culture of accountability among probationers by setting clear expectations for behavior and promptly addressing violations when necessary.

Education

Master’s Degree in Healthcare Administration -

University of Cincinnati

01.2025

Master’s Degree in Forensic Psychology -

Arizona State University

10.2022

Master’s Degree in Corrections & Rehabilitation -

The University of Cincinnati

08.2019

Bachelors of Arts, Criminal Justice -

The University of Findlay

05.2014

Skills

Leadership experience
Oral and written communication
Records Management
Critical thinking & problem solving
Teamwork and collaboration
Employee Supervision

Operating Plans Development
Resource Allocation
Facility Oversight
Quality Assurance
Budget Development