Kesha Scott
Findlay,OH
Summary
Goal-oriented Operations Director with experience and proven outcomes in streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, accreditation requirements (CARF) and budgeting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Operations Director
Pathways Counseling Center, INC
02.2021 - Current
- Streamlined clinical operations through development of effective communication strategies among multidisciplinary teams.
- Facilitate hiring of qualified clinical and support personnel by interviewing applicants and making hiring decision.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Championed integration of new technologies into daily workflows to increase overall efficiency within department.
- Developed, implemented, revised, and evaluated policies and procedures.
- Ensured timely completion of critical projects by effectively managing resources, budgets, timelines, and stakeholders'' expectations.
- Developed and adjusted work schedules for clinical and support staff.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
- Led successful accreditation efforts, ensuring compliance with regulatory standards and industry best practices.
- Reduced operational costs by optimizing staff scheduling and resource allocation within department.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Monitored budget and utilized operational resources.
Probation Officer
Lima Municipal Court
08.2014 - 06.2020
- Use Evidence Based Practices and Core Correctional Practices to supervise roughly 200 misdemeanor offenders through daily, weekly, or monthly office meetings
- File Failure to Comply Warrants with the court for Probation violations and Community Service violations
- Attend court for arraignments and hearings and provide testimony and evidence on behalf of the State
- Make sentence recommendations for the offenders on Probation
- Write investigation reports for the Judges
- Works closely with the Prosecutors in making discovery reports for Failure to Comply.
- Enhanced offender rehabilitation by developing and implementing comprehensive case management plans.
- Promoted a culture of accountability among probationers by setting clear expectations for behavior and promptly addressing violations when necessary.
Education
Master’s Degree in Healthcare Administration -
University of Cincinnati
01.2025
Master’s Degree in Forensic Psychology -
Arizona State University
10.2022
Master’s Degree in Corrections & Rehabilitation -
The University of Cincinnati
08.2019
Bachelors of Arts, Criminal Justice -
The University of Findlay
05.2014
Skills
- Leadership experience
- Oral and written communication
- Records Management
- Critical thinking & problem solving
- Teamwork and collaboration
- Employee Supervision
- Operating Plans Development
- Resource Allocation
- Facility Oversight
- Quality Assurance
- Budget Development
Certification
- LCDC-III
Timeline
Clinical Operations Director
Pathways Counseling Center, INC
02.2021 - Current
Probation Officer
Lima Municipal Court
08.2014 - 06.2020
Master’s Degree in Healthcare Administration -
University of Cincinnati
Master’s Degree in Forensic Psychology -
Arizona State University
Master’s Degree in Corrections & Rehabilitation -
The University of Cincinnati
Bachelors of Arts, Criminal Justice -
The University of Findlay
- LCDC-III
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