Kesha Smith
Brooklyn
Summary
Proficient Housekeeper and Maintenance with over 10 year’s history in cleaning and customer service. Exceptional interpersonal and time management skills. Organized and hardworking, with dedication to completing task on time and surpassing exceptions.
Overview
19
19
years of professional experience
Work History
Porter/Handy Person
TF Constonerstone
08.2021 - 12.2024
- Completed sweeping, mopping, and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Stored supplies safely and securely to prevent theft and damage.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Maintained building exteriors for professional, clean presentation standards.
- Resolved guest inquiries punctually and politely for professional customer service.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Alliance Maintenance /NYCHA (COVID-19 Light Maintenance)
04.2020 - 02.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Housekeeper
Mevram Inc.
12.2019 - 04.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeper
Mia and Wagner Salon
09.2019 - 12.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper
Private housekeeper for Ms. Walker/family
06.2006 - 08.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Developed appropriate floor care plan maintenance programs for each household by taking into account different requirements for different types of floors.
- Assisted with organizing closets, cabinets and drawers to declutter homes and maximize client's storage space.
- Ran various household errands such as grocery shopping and pharmacy pick-up to save client's time.
Housekeeping/Spa Attendant
Shape House
07.2017 - 02.2019
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Holiday Inn Hotel
12.2017 - 05.2018
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Archer Hotel
04.2016 - 10.2017
Housekeeper
Marriott Hotel
11.2010 - 05.2016
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Academic HS Diploma -
Murry Bergtraum High School
New York, NY01.2004
Skills
- Daily and Deep Cleaning
- Dusting and Polishing
- Steam Cleaning
- Vacuuming and Mopping
- Kitchen and Bath Cleaning
- Countertop Cleaning
- Appliance Cleaning
- Grout Cleaning
- Carpet Cleaning
- Wood Floor Polishing
- Window Treatment Cleaning
- Clothes Laundering
- Ironing
- Furniture Cleaning
- Upholstery Cleaning
- Room Tidying
- Organizing
- Silver Polishing
- OSHA 30 Certified
- Janitorial duties
- Facility cleaning
- Gardening and landscaping
- Plumbing
- Baggage checking
- Dusting furniture
- Maintenance scheduling
- Customer service
- Building maintenance
- Safety protocols
- Grounds maintenance
- Strong work ethic
- Guest room inspection
- Work orders
- Floor maintenance
- Vehicle maintenance
- Work Planning and Prioritization
- OSHA regulations
- Equipment repairs
- General maintenance
Corehighlights
- Daily and Deep Cleaning
- Dusting and Polishing
- Steam Cleaning
- Vacuuming and Mopping
- Kitchen and Bath Cleaning
- Countertop, Appliance and Grout Cleaning
- Carpet Cleaning and Wood Floor Polishing
- Window Treatment Cleaning
- Clothes Laundering and Ironing
- Furniture and Upholstery Cleaning
- Room Tidying and Organizing
- Silver Polishing
- OSHA 30 Certified
Timeline
Porter/Handy Person
TF Constonerstone
08.2021 - 12.2024
Alliance Maintenance /NYCHA (COVID-19 Light Maintenance)
04.2020 - 02.2021
Housekeeper
Mevram Inc.
12.2019 - 04.2020
Housekeeper
Mia and Wagner Salon
09.2019 - 12.2019
Holiday Inn Hotel
12.2017 - 05.2018
Housekeeping/Spa Attendant
Shape House
07.2017 - 02.2019
Archer Hotel
04.2016 - 10.2017
Housekeeper
Marriott Hotel
11.2010 - 05.2016
Housekeeper
Private housekeeper for Ms. Walker/family
06.2006 - 08.2019
Academic HS Diploma -
Murry Bergtraum High School
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