Summary
Overview
Work History
Education
Skills
Timeline

Kesha Smith

Birmingham,Alabama

Summary

I am seeking a position as a Full-time Customer Service Rep, I want to succeed in a stimulating and challenging environment; building the success of a company while I experience advancement opportunities. I am seeking a competitive and challenging environment where I can serve and establish an enjoyable career for myself.

Overview

29
29
years of professional experience

Work History

Private Home Caregiver

Self Employed Services
05.2022 - Current
  • Enhanced client comfort by providing compassionate and attentive care in a private home setting.
  • Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
  • Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
  • Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
  • Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
  • Conducted regular assessments on clients'' well-being through structured evaluations ensuring that any concerning observations were promptly reported.
  • Developed strong rapport with clients through active listening skills, empathy, patience, and humor when appropriate.
  • Supported families by offering respite care services during periods of caregiver absence or increased need for assistance.
  • Assisted clients with mobility challenges, utilizing adaptive equipment and techniques to promote safe movement within the home environment.
  • Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
  • Increased client satisfaction with tailored activities and companionship, fostering positive relationships and trust.
  • Collaborated with multidisciplinary healthcare teams to optimize care plans and adapt strategies as needed for maximum client benefit.
  • Ensured safety of clients by diligently following care plans, monitoring health conditions, and reporting changes to healthcare professionals.
  • Facilitated effective communication between clients, family members, and healthcare providers to maintain continuity of care.
  • Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.
  • Maintained clean and organized living spaces for clients'' well-being and peace of mind.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Bus driver

BJCTA MAx transit-VIP
01.2017 - 01.2020
  • Pre-trip and Post-trip bus before and after transporting
  • Made sure passengers were loaded and unloaded professionally and buckled in to and from their destination
  • Transport passengers to and from their destinations safely
  • Experience with Eco Lane software and experience with communicating with dispatch
  • Made sure passenger was comfortable and happy to and from their destination

Bus driver

Birmingham city School transportation
01.2010 - 01.2017
  • Pre-trip and Post-trip school bus before and after trips
  • Load and unload students on the bus safely
  • Transport students to and from school, transport student to field trips and after school activities safely
  • Record information of the number of students on the bus, mileage, and disciplinary write up etc

BAPIST HEALTH SYSTEMS MONTCLAIR
01.1999 - 01.2002
  • Transport patients to and from destination safely
  • Greet patients with a positive attitude at all times
  • Transported patients on stretchers and wheelchairs
  • Vital signs, bathe patients, prep for surgery, note intake and outtakes of patients
  • Change beds and diapers, notate all task done for each patient in chart
  • Put patients on oxygen when ordered by doctor, input data in the computer, made sure that patients were satisfied with customer services

Store Supervisor

FLOWERS BAKING COMPANY
01.1996 - 01.2002
  • Company Overview: (THRIFT STORE)
  • Greeted customers with a positive attitude every day
  • Made sure that the store ran properly, cashier, made sure all products were stock and had proper dates on the shelf
  • Ordered products, checked in products on a POS system from distributors, inventory monthly, met all goals asked of me
  • Made sure the store was clean at all times, put up displays, bank runs to deposit money at the end of shift daily, did end of the day paperwork
  • I used a Copier; fax machine; ten key machines; and computer daily; took customer incoming order by phone
  • (THRIFT STORE)

Education

CRIMINAL JUSTICE -

University of Maryland university
01.2009

BUSINESS ADMINISTRATION - MEDICAL ASSISTANT

Jefferson state college
01.2003
Microsoft Word, PowerPoint, Excel, Medical Terminology, fax, email, accounting, Office filing

Skills

  • Customer Service
  • Management
  • Dependable
  • Team Player
  • CPR Certification
  • Class B CDL

Timeline

Private Home Caregiver - Self Employed Services
05.2022 - Current
Bus driver - BJCTA MAx transit-VIP
01.2017 - 01.2020
Bus driver - Birmingham city School transportation
01.2010 - 01.2017
- BAPIST HEALTH SYSTEMS MONTCLAIR
01.1999 - 01.2002
Store Supervisor - FLOWERS BAKING COMPANY
01.1996 - 01.2002
University of Maryland university - CRIMINAL JUSTICE,
Jefferson state college - BUSINESS ADMINISTRATION, MEDICAL ASSISTANT

Similar Profiles

CREATE PROFILE
Kesha Smith