Kesha Taylor
Brooklyn Park,MN
Summary
Customer Service Professional and billing expert who builds trust, rapport and strong relationships with clients. Dedicated, hard working, dependable and driven for success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Comcast
- Handled customers' problems regarding installation, billing and collection, service upgrades and downgrades, and disconnects
- Troubleshoot service issues with customers on the phone
- Answered calls regarding high-speed internet and digital phone questions
- Assisted customers with payments via phone
- Sales of new products and services to customers
- Explained marketing campaigns and promotions
Baggage Claims Lead
Suncountry Airlines
08.2020 - Current
- Oversee Team of 14 Agents
- Delegates duties daily
- Helps to ensure everything run smoothly in baggage claims dept
- Ensures that baggage handling operations follow the Standard Operating Procedures (SOPs)
- Able to resolves issues on operations during baggage handling and ensures baggages are dispatched on time
- - ability to apply general rules to Specific problems that make sense
- -ability to recognize and address performance and safety concerns
- -Respond to and resolve Customers questtion,request ,or Complaints
- -Actively coordinate with all Departments to maintain the Station's on-time performance, Employee morale ,and Customer satisfaction
- -Oversee day-to-day airport operations to create a safe, secure,and legallyc,ompliant service-conscious environment, Meet or exceed performance goals through effective decisions, assign and track Agentsfor training compliance
Customer Service
Suncountry
08.2020 - 08.2022
- Provide information to passengers, such as directions and flight information
- Provide exceptional customer service to passengers through the Terminal
- Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
- Provide expenses to applicable customers when there is a delayed or missed flight
- Enforce safety/security measures and monitor sensitive safety zones
- Ensure compliance with FAA, Sun Country, and airport regulations
Passenger Gate Agent
Delta Global Services /Unifi
02.2020 - 08.2020
- Provide information to passengers, such as directions and flight information
- Provide exceptional customer service to passengers through the Terminal
- Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
- Provide expenses to applicable customers when there is a delayed or missed flight
- Enforce safety/security measures and monitor sensitive safety zones
- Ensure compliance with FAA, Delta, and airport regulations
Customer Service Representative
American Cybersystems Inc /Xcel Energy
10.2018 - 10.2019
- Provided excellent customer service over the phone while scheduling appointments
- Promoted Homesmart services and products
- Entered customer data and transactions
- Took gas emergency calls promptly and connected to correct department
- Handled personal and confidential customer information in a professional and sensitive manner
Customer Service Representative
CenterPoint Energy
08.2014 - 12.2017
- Provided excellent customer service over the phone while scheduling appointments and reviewing billing information
- Handled personal and confidential customer information in a professional and sensitive manner
- Took gas emergency calls promptly and accurately
- Promoted Home Service Plus products and services
- Set up payment arrangements for customers based on their needs
Payment Center Representative
Comcast
01.2004 - 01.2014
- Provided high quality customer service
- Helped resolve customer issues to ensure satisfaction
- Interacted with customers face to face on a regular basis
- Demonstrated proficiency in current customer service requirements
- Greeted walk-in customers and processes requests on a direct customer contact basis
- Processed customer payments and adjustments
- Balanced cash drawer daily
- Prepared deposits
- Exceeded sales standards as required
- Entered customer data and transaction record
- Word processing
Senior Certified Account Representative
Allied Interstate Inc.
01.1992 - 01.2004
- Managed 200-300 accounts ranging from $1,000 to $100,000
- Worked with clients to recover bad debt
- Effectively responded and resolved all customer complaints, needs, and concerns
- Managed inbound and outbound customer service calls
- Maintained a friendly relationship with customers and retained client's business
Education
Diploma -
North High School
Minneapolis, MN01.1983
Skills
- Communication Skills
- Organization Skills
- Customer Service Skills
- Relationship Building
- Cash Handling Experience
- Word Processing
- Effective Billing Strategies
- Effective at Resolving Disputes
- Connecting with Clients
- Technology
- Debt Collections
Additional Information
Volunteer Work with Children, Video Ministry, Serves on Usher Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsCareer advancementPersonal development programsPaid time offCompany CultureAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Achieved 98% of recovery of Bags Working with Below wing Staff and Other Stations.
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Baggage Claims Lead
Suncountry Airlines
08.2020 - Current
Customer Service
Suncountry
08.2020 - 08.2022
Passenger Gate Agent
Delta Global Services /Unifi
02.2020 - 08.2020
Customer Service Representative
American Cybersystems Inc /Xcel Energy
10.2018 - 10.2019
Customer Service Representative
CenterPoint Energy
08.2014 - 12.2017
Payment Center Representative
Comcast
01.2004 - 01.2014
Senior Certified Account Representative
Allied Interstate Inc.
01.1992 - 01.2004
Diploma -
North High School
Customer Service Representative
Comcast
Similar Profiles
Howard SotoHoward Soto
Sr. Manager, Field Sales Development – Big South Region at ComcastSr. Manager, Field Sales Development – Big South Region at Comcast
Brittney SmithBrittney Smith
Real Estate Specialist 3 at ComcastReal Estate Specialist 3 at Comcast
Terry FriersonTerry Frierson
Retail Store Manager at ComcastRetail Store Manager at Comcast
Kenneth WurstKenneth Wurst
Level 5 Cable Technician at ComcastLevel 5 Cable Technician at Comcast
Tawah Nixon CrawfordTawah Nixon Crawford
Inventory Control Specialist/Material Control at Xylem Inc.Inventory Control Specialist/Material Control at Xylem Inc.