Kesha Turner
Zion,IL
Summary
Resourceful Supervisor with a successful track record of resolving critical issues within time-sensitive environments. Skilled in building and maintaining talented teams, highly organized, energetic, and versatile. Committed to continuous improvements and motivating staff to achieve targets.
Overview
21
21
years of professional experience
Work History
Supervisor
Navy Exchange
Great Lakes, IL
03.2004 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Negotiated with suppliers to secure cost-effective resources.
COVID-19 Contact Tracer
Lake County Health Department Community Health Center
Waukegan, IL
09.2020 - 05.2021
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Provided health education materials and resources to affected individuals and their families.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Collaborated with public health officials and healthcare providers to ensure accurate information was shared regarding COVID-19 cases.
- Compiled daily reports summarizing contact tracing activities for review by supervisors.
- Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
- Educated the public on preventative measures such as wearing masks, social distancing, hand washing..
- Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.
- Participated in training sessions conducted by health experts on topics related to virus transmission.
- Developed an understanding of state laws surrounding privacy issues when conducting contact tracing activities.
- Remained up-to-date on new developments related to the pandemic, including changes in treatment protocols.
- Utilized various software programs such as Microsoft Office Suite and Zoom for remote communication purposes.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Educated clients on options to assist in making informed decisions.
- Answered calls and interacted with community members to provide information on advocacy services.
- Provided information to access financial assistance, legal aid or housing.
Manager
Navy Exchange
Great Lakes, IL
11.2018 - 11.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Zion Benton Township High School
Zion, IL06-2000
Skills
- Strategic Planning
- Staff Management
- Data Analytics
- Schedule development
- Operations Management
- Business Development
- Policy Enforcement
- Project Management
- Department organization
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
Timeline
COVID-19 Contact Tracer
Lake County Health Department Community Health Center
09.2020 - 05.2021
Manager
Navy Exchange
11.2018 - 11.2019
Supervisor
Navy Exchange
03.2004 - Current
High School Diploma -
Zion Benton Township High School
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