Kesha VanHook
Gainesville,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Recently I have helped out on some Medical records request in hopes of learning the ropes. I am confident that I will excel at this position.
Overview
17
17
years of professional experience
Work History
Call Center Specialist
Connections Wellness Group
Denton, TX
08.2020 - Current
- Responded to patients requests for screenings, appointments, and company Programming.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended servies to patients, thoroughly explaining details.
- Answered new and current patient calls
- Chart detailed notes in may different programs
- Email providers, patients, and co workers about appointments or servies needed for patients
Office Assistant
Schierling Inc
Pilot Point, Texas
01.2015 - 07.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Interacted with customers by phone, email or in-person to provide information
Hairstylist
The Cutting Edge
Tioga, Texas
01.1990 - 01.2000
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Education
GED -
Sanger High School
Sanger, TX05.2000
Skills
- Call Documentation
- Data Entry and Maintenance
- Call Center Processes
- Customer Account Management
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Have been trained in Medical Records
Timeline
Call Center Specialist
Connections Wellness Group
08.2020 - Current
Office Assistant
Schierling Inc
01.2015 - 07.2020
Hairstylist
The Cutting Edge
01.1990 - 01.2000
GED -
Sanger High School
Similar Profiles
Alexandra Thompson-Norman DBH, LCSW-AAlexandra Thompson-Norman DBH, LCSW-A
Executive Director: Clinical & Administrative at Connections Wellness GroupExecutive Director: Clinical & Administrative at Connections Wellness Group
Katrina CoulterKatrina Coulter
Psychiatric Mental Health Nurse Practitioner at Connections Wellness GroupPsychiatric Mental Health Nurse Practitioner at Connections Wellness Group
Elizabeth A. LydonElizabeth A. Lydon
Financial Counselor/ Intake Coordinator at Connections Wellness GroupFinancial Counselor/ Intake Coordinator at Connections Wellness Group