Kesha Wadle

Work History

Hotel Front Desk

Hotel Pommier

10.2022 - Current

Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Trained new front desk staff members, improving overall team performance and knowledge.
Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
Collected room deposits, fees, and payments.
Completed late check-ins and directed guests to rooms and facilities.
Answered phone within 30-60 seconds throughout shift, closely following strict guidelines for customer service and satisfaction.
Established and upheld high standards, promoting great customer service and assistance to guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Evaluated and promptly resolved lodging facility operational issues.

Owner/Operator

Ask Services Llc

05.2021 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Assured customer products were received on time and shipped safely
Update P&L
Dispatch loads
Map route for most efficient travel
Answer phones
Input data into the system
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Kept all building areas and equipment functional and well-organized to promote business performance.
Implemented effective financial management practices, improving cash flow and profitability.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Operated with safety and skill to avoid accidents and delays.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Dropped and hooked trailers and changed configuration of equipment.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.

General Manager

Pilot Travel Centers

04.2014 - 04.2021

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Hotel Front Desk

Owner/Operator

General Manager

Education

CROP SCIENCE - Animal science and Crop science

Skills

Awards

Personal Information

Letter of recommendation

Timeline

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