Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesha Washington

Chicago,IL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals, and deliver patient satisfaction.

Overview

17
17
years of professional experience

Work History

Patient Services Manager 2

Sodexo
08.2024 - Current
  • Oversees daily patient food service operations
  • Interacts with patients, their families, and nursing staff to ensure and increase patient satisfaction
  • Trains and mentors staff of 30 on food preparation, service standards, within a safe environment
  • Directs service team to enhance customer satisfaction through effective training and support initiatives.
  • Implemented process improvements, resulting in streamlined operations and increases service efficiency.
  • Promotes a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Enhances safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients
  • Ensures compliance with HACCP regulatory standard and that Sodexo standards are being met
  • Manages staff schedules and maintain adequate coverage for all shifts.
  • Successfully coordinates all onboarding for new hires
  • Conducts monthly safety committee meetings, food, and physical safety trainings

Supervisor 2

Sodexo
12.2021 - 08.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to operational needs, and procedures.
  • Assist newly hired employees on operating equipment, that adheres to safety guidelines.

Cafeteria Coordinator

Loyola University Medical Center
04.2018 - 12.2021
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Planned menus complying with established health guidelines and budget limitations.
  • Updated daily logs, checked in deliveries and submitted weekly reports.
  • Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Controlled food costs and managed inventory.

Food Service Supervisor

Northwestern Memorial Hospital
06.2017 - 02.2018
  • Ordered new supplies and food to maintain service levels.
  • Established and managed team schedules and shift assignments.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Reviewed and approved employee schedules and timesheets.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Cook

Mt Sinai Hospital
07.2008 - 05.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Monitored food quality and presentation to maintain high standards.

Education

High School Diploma -

Manley Career Academy
Chicago, IL
06.1996

Skills

  • Kitchen Staff Supervision
  • Service Training / Health Touch
  • FMS , ITZ, Retail Ranger, Market Connection
  • Safety Training and Audits / HACCAP
  • Deposit Preparation
  • Inventory Control
  • Equipment Inspection
  • Customer Service
  • Cash Handling
  • Special Menu Planning / Catering
  • Point of Sale POS Software/ Halo
  • Food Assembly Supervision
  • Workstation Assignments
  • Cash Receipt Balancing
  • Supervisory skills

Timeline

Patient Services Manager 2

Sodexo
08.2024 - Current

Supervisor 2

Sodexo
12.2021 - 08.2024

Cafeteria Coordinator

Loyola University Medical Center
04.2018 - 12.2021

Food Service Supervisor

Northwestern Memorial Hospital
06.2017 - 02.2018

Cook

Mt Sinai Hospital
07.2008 - 05.2017

High School Diploma -

Manley Career Academy

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