Kesha Williams
Chicago
Summary
Proven expertise in housekeeping and organization, demonstrated through exceptional service at Hilton Chicago, where I led efforts to enhance guest satisfaction and maintain impeccable cleanliness standards. Skilled in fostering a welcoming atmosphere and optimizing work schedules, my approach significantly improved operational efficiency. My ability to train staff in safety protocols and cleaning techniques underscores my commitment to excellence and teamwork. Assistant Director of Environmental Services oversees operational needs of housekeeping department and coordinates tasks. Liaises between administration and [Type] departments to provide highest level of service. Assists director in financial accountability for department by operating within approved budget. Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization.
Overview
18
18
years of professional experience
Work History
Housekeeping
Hilton Chicago
04.2024 - Current
- Coordinated with housekeeping staff to ensure seamless communication regarding guest room status updates.
- Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.
- Promoted a clean working environment by conducting regular housekeeping tasks within engine room spaces.
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
Patient Transporter/Central Supply Technician
UI Health
09.2019 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted in budget control by accurately estimating repair costs and negotiating favorable contracts with vendors for parts or services.
Medical Equipment Technician /Patient Transporter
Rush Oak Park Hospital
02.2023 - 04.2024
- Reduced workload for team members by optimizing work schedules and task delegation.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Contributed to budget planning sessions, providing insights from a housekeeping perspective that helped inform financial decision-making processes at the property level.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
- Achieved efficient inventory management by maintaining a comprehensive database of medical equipment, including warranty details and service records.
Courier
Federal Express
01.2016 - 02.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Security Officer/Transportation Security Officer
Allied Universal Security Services
05.2014 - 09.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Delivery Driver
Amazon
03.2013 - 06.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Housekeeping
Mercy General Hospital
09.2010 - 03.2013
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
Security Officer
US Security & Associates
11.2006 - 08.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA10.2010
High School Diploma -
Wisner High School
Wisner, LA05.2000
Skills
- Housekeeping and Organization
- Housekeeping Duties
- Good Housekeeping
- Housekeeping Expertise
- Patient Communication
- Patient Safety
- Patient confidentiality
- Cardiac anatomy knowledge
- Stress testing
- Basic Life Support
- Holter Monitoring
- Electrocardiogram Interpretation
- EKG Technician
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Housekeeping
Hilton Chicago
04.2024 - Current
Medical Equipment Technician /Patient Transporter
Rush Oak Park Hospital
02.2023 - 04.2024
Patient Transporter/Central Supply Technician
UI Health
09.2019 - Current
Courier
Federal Express
01.2016 - 02.2022
Security Officer/Transportation Security Officer
Allied Universal Security Services
05.2014 - 09.2019
Delivery Driver
Amazon
03.2013 - 06.2014
Housekeeping
Mercy General Hospital
09.2010 - 03.2013
Security Officer
US Security & Associates
11.2006 - 08.2010
High School Diploma -
Cornerstone Christian Correspondence
High School Diploma -
Wisner High School
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