Summary
Overview
Work History
Education
Skills
Timeline
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Keshaela Anderson

Fremont,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
06.2022 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.

Regular Guard

Inter Con Security
01.2020 - 05.2022
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
  • Maintained order during events with efficient crowd control techniques and clear communication with event staff.
  • Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
  • Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Courtesy Clerk

Lucky's Supermarket
06.2019 - 01.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Assisted customers with checkout process to foster prompt and smooth transactions.

Education

No Degree - Culinary Arts

Laney College
Oakland, CA

High School Diploma -

Newark Adult School
Newark, CA
05.2024

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Payment Processing
  • De-Escalation Techniques
  • Customer Focus
  • Needs Assessment
  • Documentation And Reporting
  • Problem-solving abilities
  • Active Listening
  • Microsoft Outlook

Timeline

Customer Service Agent

Southwest Airlines
06.2022 - Current

Regular Guard

Inter Con Security
01.2020 - 05.2022

Courtesy Clerk

Lucky's Supermarket
06.2019 - 01.2020

No Degree - Culinary Arts

Laney College

High School Diploma -

Newark Adult School

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Keshaela Anderson