Summary
Overview
Work History
Education
Skills
Timeline
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Kesha J. Mitchell

Kernersville,NC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

25
25
years of professional experience

Work History

Transportation Manager

HD Supply
Winston-Salem, NC
03.2024 - Current
  • Manage day-to-day logistics operations, monitoring incoming deliveries, and overseeing personnel tasks.
  • Investigate customer complaints related to freight damage or late deliveries.
  • Oversee the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Ensured compliance with local, state, federal laws governing the transportation industry.

Market Manager

CRST
Greensboro, NC
07.2020 - 03.2024
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Negotiated contracts with vendors and service providers, securing favorable terms.

Senior Account Manager

Iqor
Charleston, South Carolina
01.2018 - 07.2020
  • Monitored team performance metrics such as conversion rate, average time to collect payment.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Received and submitted payments and applied amounts to customer balances.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Dispatch Supervisor

Medtrust
Charleston, SC
01.2015 - 01.2018
  • Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
  • Conducted regular training sessions for new dispatchers on the use of software applications and protocols.
  • Ensured compliance with local laws, regulations and policies related to medical transportation services.
  • Responded quickly to emergency situations involving medical transports requiring immediate attention.

Dispatch Supervisor

Charleston County Consolidated 911 Center
Charleston , SC
06.2000 - 01.2015
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Dispatched police officers and emergency personnel to calls for service.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.

Education

High School Diploma -

Baptist Hill High School
Hollywood, SC
06-1994

Skills

  • Fleet management
  • Policy development
  • Transportation regulations
  • Route planning
  • Safety regulations implementation
  • Dispatch operations

Timeline

Transportation Manager

HD Supply
03.2024 - Current

Market Manager

CRST
07.2020 - 03.2024

Senior Account Manager

Iqor
01.2018 - 07.2020

Dispatch Supervisor

Medtrust
01.2015 - 01.2018

Dispatch Supervisor

Charleston County Consolidated 911 Center
06.2000 - 01.2015

High School Diploma -

Baptist Hill High School

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Kesha J. Mitchell