Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kesha Johnson

Hopewell,VA

Summary

Dynamic administrative professional with extensive experience at Housing Management Resources, excelling in rental application processing and customer service. Proven ability to enhance tenant satisfaction through effective communication and event coordination. Skilled in document organization and adept at multitasking, ensuring seamless operations and a welcoming environment for all clients.

Overview

14
14
years of professional experience

Work History

Administrative Assistant /Leasing Agent Assistant

Housing Management Resources
1664 Henrico Arms Place, VA
01.2023 - Current
  • Assisted in processing rental applications and verifying tenant qualifications.
  • Organized resident events to foster community engagement within housing facilities.
  • Responded to maintenance requests and coordinated with service staff efficiently.
  • Managed office supplies and maintained a welcoming environment for visitors.
  • Coordinated maintenance services for existing tenants as needed.
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Processed applications for prospective tenants and conducted background checks.
  • Resolved tenant complaints promptly and professionally.
  • Answered phone calls from prospective tenants and provided information about available rental units.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Inspected vacant units prior to move-in to ensure they are ready for occupancy.
  • Organized and updated tenant files on a regular basis.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Conducted background checks on applicants.
  • Checked rental eligibility by following company's verification process.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature events.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.

Administrative Assistant

Housing Management Resources
1664 Henrico Arms Place, VA
10.2019 - Current
  • Organized and maintained electronic and physical filing systems for documents.
  • Assisted in processing tenant applications and ensuring compliance with housing policies.
  • Communicated with tenants to address inquiries and resolve issues promptly.
  • Coordinated maintenance requests between tenants and service providers efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Directed customer inquiries to appropriate department personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and maintained filing systems for confidential documents and records.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Front Desk Receptionist

Bon Secours
Ashland, va
11.2011 - 09.2019
  • Greeted patients and visitors warmly upon arrival at healthcare facility.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Scheduled appointments efficiently using electronic health record system.
  • Assisted with patient check-in and check-out processes smoothly.
  • Maintained organized reception area, ensuring cleanliness and professional appearance.
  • Handled patient inquiries, providing accurate information about services offered.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

High School Diploma -

Charles City High School
Charles City, VA
06-2002

Skills

  • Rental application processing
  • Customer service
  • Office management
  • Document organization
  • Event coordination
  • Communication skills
  • Team collaboration
  • Active listening
  • Multitasking abilities
  • Adaptability
  • Office supply management
  • Typing proficiency
  • Multi-line phone proficiency
  • Phone call answering
  • Administrative support
  • Microsoft outlook

References

References available upon request.

Timeline

Administrative Assistant /Leasing Agent Assistant

Housing Management Resources
01.2023 - Current

Administrative Assistant

Housing Management Resources
10.2019 - Current

Front Desk Receptionist

Bon Secours
11.2011 - 09.2019

High School Diploma -

Charles City High School

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