Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keshanna Brown

Lake Charles,LA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Skilled Customer Service Specialist providing the ability to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Boost Mobile
Lake Charles, LA
01.2019 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Behavioral Health Technician

Beyond Words
Lake Charles, LA
05.2017 - 02.2019
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Developed individualized therapeutic plans for patients based on their mental health needs.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Observed patients' behaviors during recreational activities and outings.
  • Documented patient behavior, interventions completed and patient response to interventions.

Night Shift Supervisor

Arbys
Lake Charles, LA
04.2012 - 08.2017
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Assigned work schedules and monitored progress against goals set by management.
  • Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Prepared detailed reports outlining production metrics, labor costs and other key indicators.
  • Trained employees in proper work procedures and performance strategies to optimize operations.

Education

High school diploma -

Washington/Marion Magnet High School
Lake Charles, LA
05.2013

Skills

  • Behavioral health
  • Microsoft Word
  • Inventory management
  • Filing
  • Typing (4 years)
  • Project scheduling (2 years)
  • Case management (5 years)
  • Management (5 years)
  • Computer skills
  • Communication skills
  • Scheduling
  • Medical records
  • Health information management
  • HIPAA
  • Product Sales
  • Customer Engagement
  • Customer outreach
  • Paperwork Processing
  • Account updating
  • Problem-solving abilities
  • Retail sales customer service
  • Medical terminology knowledge
  • Order Processing
  • Customer Service

Certification

  • Driver's License
  • First Aid Certification

Timeline

Customer Service Representative

Boost Mobile
01.2019 - 10.2023

Behavioral Health Technician

Beyond Words
05.2017 - 02.2019

Night Shift Supervisor

Arbys
04.2012 - 08.2017

High school diploma -

Washington/Marion Magnet High School

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Keshanna Brown