Keshaun Hodges
Rowlett,TX
Summary
Versatile team member offering over 10+ years of experience in customer service, handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Highly organized professional that easily establishes relationships with customers. Stays calm in high pressure and fast paced environments. Also a professional driver with focus on safety, punctuality, and customer satisfaction. Adept at navigating various routes and maintaining vehicles in top condition. Strong ability to work collaboratively with team members and adapt to changing schedules and demands. Known for reliability, excellent communication skills, and keen attention to detail.
Overview
2026
2026
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Company Driver/OTR Truck Driver
Stevens Transport
07.2025 - Current
- Completed 240 hours of OTR training.
- Operated company vehicles efficiently to ensure timely deliveries and pickups.
- Maintained accurate log of mileage, fuel consumption, and delivery schedules.
- Conducted routine vehicle inspections to uphold safety standards and compliance.
- Collaborated with dispatchers to optimize routes for fuel efficiency and reduced travel time.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Conformed to all DOT rules and regulations.
Digital Shopper
Walmart
11 2016 - 08.2025
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Loaded and unloaded orders at customer's homes or locations.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Operated delivery vehicle with a focus on timely and accurate deliveries.
Courtesy Clerk
Tom Thumb
6 2015 - 11 2016
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
Highschool Diploma -
Lakeview Centennial HighSchool
Garland, TX06-2016
Bachelor of Arts - Game Design
Full Sail University
Winter Park, FLCDL-A - N/A
Steven's Transport CDL School
Dallas, TX08.2025
Skills
- Customer Relations
- Online ordering familiarity
- Delivery management
- Product knowledge
- Cash Handling
- Store opening and closing
- Multitasking Abilities
- Training and Development
- Interpersonal Communication
- Training and mentoring
- Staff Management
- Schedule Management
- Customer assistance
- Complaint resolution
- Key holder experience
- Professional telephone demeanor
- Materials transport
- GPS and route planning
- Vehicle inspections
- Defensive driver training
- Class A Commercial Driver's License
Additional Information
- Authorized to work in the US for any employer
Languages
English
Native Language
Certification
- DOT Safety/Regulations Training
- Defensive Driver Training
- Log Book Class
- Med Card
Timeline
Company Driver/OTR Truck Driver
Stevens Transport
07.2025 - Current
Digital Shopper
Walmart
11 2016 - 08.2025
Courtesy Clerk
Tom Thumb
6 2015 - 11 2016
Highschool Diploma -
Lakeview Centennial HighSchool
Bachelor of Arts - Game Design
Full Sail University
CDL-A - N/A
Steven's Transport CDL School