Summary
Overview
Work History
Education
Skills
Timeline

Keshaun Slaughter

Solar Panel Technician
Santa Ana,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the technician industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

SunGrid Solar
Irvine, CA
12.2022 - Current
  • Recorded account information to open new customer accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Representative

Blue West Electric
San Diego, CA
12.2021 - 12.2022
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Implemented brand marketing and sales campaigns.

Solar Panel Technician

Semper Solar & Bobber Construction
San Diego, CA
01.2021 - 12.2021
  • Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
  • Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
  • Demonstrated system functionality performance in start-up, shut-down, normal operation and emergency shut-down processes.
  • Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
  • Completed installations and inspections on both commercial and private buildings for over 20 or more monthly clients.
  • Put in place systems consistently surpassing code and safety standards.
  • Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.

Education

High School Diploma -

Rancho Verde High School, Moreno Valley, CA
08.2014 - 05.2018

Skills

Complaint resolution

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Timeline

Customer Service Representative - SunGrid Solar
12.2022 - Current
Sales Representative - Blue West Electric
12.2021 - 12.2022
Solar Panel Technician - Semper Solar & Bobber Construction
01.2021 - 12.2021
Rancho Verde High School - High School Diploma,
08.2014 - 05.2018

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Keshaun SlaughterSolar Panel Technician