Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keshaun Witherspoon

Rancho Cucamonga,CA

Summary

I have experience in different industries such as Health Care/ Psychiatric Emergency/In Home Health, Educational Industry, Makeup/Beauty, Retail Sales (Call Center Customer Service, Tax Preparation and I believe that all these qualities and experience will produce the opportunity to be a successful candidate for any company. The ability to monitor and alleviate high tension situations as well as deal with vendors, staff and complete all front office tasks including accomplishing last minute tasks completely and efficiently.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Health Care Aide

IHSS In Home Support Services
03.2018 - 12.2023
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Kept accurate records of patients' care, condition, and progress.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Provided total hygiene care to 1 patients per shift by assisting with skincare, bathing, and toileting.

Account Manager

Karl Storz Endoscopy
12.2022 - 09.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Managed approximately 75 incoming calls, emails and faxes per day from customers.

Admin Representative Supervisor

Nordstrom
04.2016 - 12.2022
  • Handle high volume of calls in an efficient and effective manner while working as a flex agent with the Admin team
  • Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
  • Accurately log all handled calls and calculate price adjustments, when applicable
  • Liaise with Nordstrom Credit and shipping carriers
  • Follow through with service commitments made to members with a sense of urgency
  • Engage in open communication with different levels of leadership
  • Immediately report all issues with programs or accessories used to complete daily duties by keeping open communication with different levels of leadership
  • Be able to maintain company and customer confidentiality while liaising with Nordstrom Credit and shipping carriers
  • Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team
  • Answered customer escalations and rep questions regarding account information, order status, return status product information, policies, procedures, site navigation and time frames.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Dermstore
05.2013 - 04.2016
  • Processed orders from the Research and Address queue's by verifying billing, shipping, email, telephone and customer's order history and cancelling fraudulent orders accordingly using Excel
  • Processed tracking requests with USPS from CSR's for lost packages using Excel
  • Processed tracking requests from CSR's and contacted UPS directly to submit investigation and refund claims using Excel
  • Answered customer inquiries and concerns regarding Bizrate emails which were sent via an Excel worksheet and providing solutions to unanswered issues with customer orders
  • Assisted Customer Service Representatives with escalations and shipment tracking in Newgistics
  • Processed and mailed sample request to customers
  • Mailed refund checks for postage to customers upon request from management.

Tax Preparer

Liberty Tax Service
09.2009 - 06.2011
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.

Education

Associate of Arts Degree - Business Administration

Everest University
Brandon, FL
10.2011

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Organization skills
  • Income Tax Preparation
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Certification

  • CNP - Certified Notary Public

Timeline

Account Manager

Karl Storz Endoscopy
12.2022 - 09.2023

Health Care Aide

IHSS In Home Support Services
03.2018 - 12.2023

Admin Representative Supervisor

Nordstrom
04.2016 - 12.2022

Dermstore
05.2013 - 04.2016

Tax Preparer

Liberty Tax Service
09.2009 - 06.2011

Associate of Arts Degree - Business Administration

Everest University

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Keshaun Witherspoon