Keshauna Davis
Las Vegas,NV
Summary
Experienced data entry and insurance sales professional with top-notch leadership, and sales expertise. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Claims processor
Optum
03.2023 - Current
- Critical Thinking & Decision Making
- Organization & Time Management
- Interpersonal Skills
- Leadership &
- Collaboration Adaptability
- Skills
- Computer Literacy Skills
- Self Management Skills
- Chat Etiquette, Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims
- Analyze and identify trends and provide reports as necessary
- Consistently meet established productivity, schedule adherence and quality standard
- ICD- 9 & ICD- 10, HCPCS CODES
Licensed Insurance Agent
Sutherland Global
06.2022 - 02.2023
- Field inbound calls from customers inquiring about alternative insurance options to generate sales opportunities
- Calculate premiums and establish payment methods
- Explain various insurance policies and packages and suggest modifications to clients' existing insurance policies
- Assist clients with filing insurance claims and process insurance policy renewals.
Licensed Insurance Agent
TTEC
07.2021 - 06.2022
- Field inbound calls from customers inquiring about alternative insurance options to generate sales opportunities
- Calculate premiums and establish payment methods
- Explain various insurance policies and packages and suggest modifications to clients' existing insurance policies
- Assist clients with filing insurance claims and process insurance policy renewals.
Technical Support Representative
Asurion
10.2018 - 05.2020
- Handled service requests for customers and provided technical expertise on inbound calls or other electronic input
- Responded to basic and routine inquiries including hardware/software, or other designated client products
- Answered payment questions, and processed payments, and payment plan transactions
- Tracked, documented, and retrieved information in the call tracking database.
Store Associate
Sam's Club
04.2017 - 11.2017
- Smiled, greeted, and thanked customers with a positive attitude
- Answered customer questions and provided detailed product information
- Assisted customers with locating items, answering questions, and providing directions
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CACertification of Completion: Cybersecurity -
Southern New Hampshire University
Hooksett, NHSkills
- Issue & Complaint Resolution
- Microsoft Office Expertise
- Excellent Customer Service
- Insurance Sales & Claims
- Expertise Data Entry & 10-Key
- Proficiency
- Detail Oriented
- Active Listening Skills
- Conflict Resolution
- Critical thinking & decision making
- Organization and time management
- Interpersonal skills
- Leadership & collaboration adaptability skills
- Computer literacy
- Self management
- Chat etiquette
Timeline
Claims processor
Optum
03.2023 - Current
Licensed Insurance Agent
Sutherland Global
06.2022 - 02.2023
Licensed Insurance Agent
TTEC
07.2021 - 06.2022
Technical Support Representative
Asurion
10.2018 - 05.2020
Store Associate
Sam's Club
04.2017 - 11.2017
High School Diploma -
San Gorgonio High School
Certification of Completion: Cybersecurity -
Southern New Hampshire University
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