Keshaunte McGee
Summary
Dynamic and dependable professional with a proven track record at Randstad, excelling in fast-paced environments. Skilled in customer service and problem-solving, I foster teamwork and collaboration while enhancing customer satisfaction. Recognized for effectively managing high-stress situations, I am committed to driving success and maintaining a positive workplace culture.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level extractor position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Extraction
Randstad
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Connie's Pizza
06.2024 - 02.2025
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Customer Service Representative (Remote)
Transworld Systems Inc.
01.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Leader
Einsteins Bros Bagels
07.2019 - 01.2021
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Taco Bell
06.2018 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Edwin G Foreman
Chicago, IL06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Computer skills
- Active listening
- Problem-solving
- Dependable and responsible
Timeline
Extraction
Randstad
12.2024 - Current
Shift Leader
Connie's Pizza
06.2024 - 02.2025
Customer Service Representative (Remote)
Transworld Systems Inc.
01.2021 - 05.2024
Shift Leader
Einsteins Bros Bagels
07.2019 - 01.2021
Shift Leader
Taco Bell
06.2018 - 05.2019
High School Diploma -
Edwin G Foreman