Keshav Manhas
Doha,Qatar
Summary
Organized professional with 08 years of experience and demonstrated history of working in the Aviation and Travel industry as Sales Professional in Sales & Distribution and Commercial Sales. Skilled in Strategic Business Planning and Execution, relationships with B2B and B2C global travel management companies , program development, commercial sales & related support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Qatar Duty Free
11.2021 - Current
- Ensure high level of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Achieve monthly and annually sales target
- Responsible on building relationships with customers through regular use of client book
- Assist in floor moves, merchandising and display maintenance
- Maintain an awareness of all promotions and advertisements
- Participate in store meetings and training seminars
- Maintain correspondence with a list of established clients and develop new clients
- Deliver consistent level of customer service to always score higher marks on shop results conducted by QDFC as a 5star shopping destination
- Work with the team to overcome any store issues and propose effective solutions
- Ensure the highest level of confidentiality with regard to all company documentation, information, and statistics.
Senior Sales Executive/Coordinator
SpiceJet Airline
03.2019 - 11.2021
- Working closely with Chief Commercial Officer for all market strategies and implementation of new plan.
- Daily monitoring all the new Flights to uplift their load and share updates with stakeholders.
- Coordinating with different departments regarding payment with Finance, Reservations and Ticketing, Corporate Account support, Group Sales, Sales Systems, and Sales Administration., Group Sales and IT department for timely support.
- Manage and Analyze Sales Productivity with respect to Trade and Corporate clients.
- Worked closely with the sales team to prioritized tasks, set goals, and allocate resources efficiently resulting in increased productivity and revenue.
- Timely generate and sharing of MIS reports with the overseas GSA's and Overseas managers.
- Working with junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Maintaining database of different Products productivity and their contribution across the network.
- Communicate with Account Managers for documentation completion.
- Identify and aggregate data sources and data fields needed for addressing areas of opportunity,
- Creating new data and/or data architecture as needed, while also gathering and preparing existing data.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- API Management - Manage all partners globally and analyze their revenue basis day-to-day performance.
- Make them aware of all products and help them in testing APIs to take it to production on their portals
- Daily examination of Partner portals to check products/display, look-n-feel of our products as well as other airlines products.
- Communicating with the overseas GSA (General Sales Agent) teams for all sales and marketing related activities.
- Generating reports for relevant markets and share monthly with Head of Department/ Stake holders.
Sales Coordinator
SpiceJet Airline
04.2017 - 03.2019
- Worked closely with Chief Sales and Revenue Officer for revenue strategies and implementation of new offers/plan.
- Directly contact with all agencies regarding Creation of IDs, rectification of error, complaints, and their requirement.
- Coordinating with different departments regarding payment with Reservations and Ticketing, Group Sales, Sales Systems, and Sales Administration and IT department for timely support.
- Product implementation and Testing for agents as well as for airline to increase revenue.
- Leading Sales Desk team, handling amount upload, transferring amount, and all finance-related issues.
- Coordinating with marketing team to fulfill market requirement of sales Team.
- Preparing revenue report of major business areas of company like Passenger revenue and charter flights.
- Participate in organizational contract development and management activities, and enforce organizational principles of integrity and compliance.
- Drafting project provisions based on strategy discussions, senior management input, and organizational needs and expectations.
- Working closely with legal team and user to ensure correctness of agreement.
- Encourages feedback on services provided and make necessary recommendations to the management for service improvements.
Reservation Ticketing Agent
SpiceJet Airline
07.2015 - 03.2017
- Identifies trends in customer calls and provides the information to the Manager
- Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue
- Handling inbound and outbound calls of Spice Jet's external/internal customers pertaining to bookings, rescheduling queries, complaint
- To respond to the questions about airline regulations, assisting customers on their travel plan
- Assist mishandled passengers to minimize passenger complaints and also involved in offering selling competitive prices & packages
- Adherence to departmental productivity standards, monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Guest Service Officer
Plaza Premium Lounge, Indira Gandhi International Airport
06.2014 - 06.2015
- Greet, receive and bid farewell to guests at Front Office
- Stay guest focused and nurture an excellent guest experience
- Interact with customers in a friendly and engaging way, take orders and serve snacks and drinks
- Prepare alcohol or non-alcohol beverages for bar patrons, pouring beverages, prepping for service, stocking bar, carrying out opening and closing duties
- Assess customers' needs and preferences and make recommendations
- Complete liquor requisitions, restock and replenish bar inventory and supplies.
Education
Bachelor of Arts -
Shri Venkateshwara University
India05.2015
High School Diploma -
SP Smart Higher Secondary School
India04.2012
Skills
- Report Generation
- Business Analysis
- Microsoft Office ( Excel, Powerpoint, Word)
- Amadeus
- GDS
- Navitaire - SkySpeed
- Application Programming Interface (API)
- Time management
- Pricing
- Product Presentation
- Contract Negotiations
- Customer Service
Accomplishments
- Recipient of the Spicestar Award in 2018 for outstanding performance and dedication in Commercial Sales.
- Awarded Best Top Seller in Reservation/Ticketing in 2016.
Spicestar Award (2018) - Commercial Sales
Best Top Seller Award (2016) - Reservation
Certification
Economics & International Business Certificate, Germany
Timeline
Brand Ambassador
Qatar Duty Free
11.2021 - Current
Senior Sales Executive/Coordinator
SpiceJet Airline
03.2019 - 11.2021
Sales Coordinator
SpiceJet Airline
04.2017 - 03.2019
Reservation Ticketing Agent
SpiceJet Airline
07.2015 - 03.2017
Guest Service Officer
Plaza Premium Lounge, Indira Gandhi International Airport
06.2014 - 06.2015
Bachelor of Arts -
Shri Venkateshwara University
High School Diploma -
SP Smart Higher Secondary School
Economics & International Business Certificate, Germany
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