Summary
Overview
Work History
Education
Skills
Timeline
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Ke'Shawn Hunt

Tacoma,WA

Summary

Responsible and motivated customer service representative ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Excellent with research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

9
9
years of professional experience

Work History

Shipping & Receiving Security Officer

U.S Security Associates
Seattle, WA
06.2019 - Current
  • Created, saved and shared documents for internal team and customers.
  • Received, sent and edited emails through Microsoft Outlook.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Investigated reported incidents to protect company assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Guarded restricted areas to prevent unauthorized entry.

Medical Receptionist

MultiCare Health System-Good Samaritan Hospital
Puyallup, WA
01.2017 - 04.2019
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments and consultations.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Order Counter

Proffesional Hospital Supply
Fife, WA
10.2014 - 03.2017
  • Used RF scanner to pick items from bins and complete orders.
  • Reported any discrepancies with order fulfillment immediately to supervisor and manager.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Prepared products for packaging and shipping according to company specifications.
  • Tracked outgoing orders to provide shipping status to customers.
  • Compared merchandise invoices to items actually received.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Prepared documents related to shipment such as bills of lading and invoices accurately.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Read orders to verify attributes and quantities of merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Education

Some College (No Degree) - Cosmetology

Clover Park Technical College
Lakewood, WA

Skills

  • Identification Verification
  • Access Control
  • Data Verification
  • Electronic Records
  • Technical Troubleshooting
  • Data Entry
  • Complaint Resolution
  • Customer Service
  • Report Preparation
  • Gathering Information

Timeline

Shipping & Receiving Security Officer

U.S Security Associates
06.2019 - Current

Medical Receptionist

MultiCare Health System-Good Samaritan Hospital
01.2017 - 04.2019

Order Counter

Proffesional Hospital Supply
10.2014 - 03.2017

Some College (No Degree) - Cosmetology

Clover Park Technical College

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Ke'Shawn Hunt