Keshawn Peters
Copiague
Summary
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
8
8
years of professional experience
Work History
Correctional Officer
NYSDOCCS
02.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Delivery Associate
Amazon
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Workforce Real Time Analyst
Aptive Environmental
07.2022 - 11.2023
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
Dispatcher/Technician
ModMD
07.2021 - 01.2024
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
Dispatcher/Customer Service Representative
Aptive Environmental
12.2020 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Office Administrator
Aptive Environmental
07.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Overnight Inbound Team Member
Target
07.2018 - 02.2023
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Cashier
Panera Bread
08.2017 - 12.2018
Cashier
Swirls and Twirls
12.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Store Opener
Panera Bread
10.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Homeland Security
University At Albany
Albany, NY12-2021
High School Diploma -
Walter G. O'Connell High School
Copiague, NY06-2016
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
Timeline
Correctional Officer
NYSDOCCS
02.2024 - Current
Delivery Associate
Amazon
11.2023 - 02.2024
Workforce Real Time Analyst
Aptive Environmental
07.2022 - 11.2023
Dispatcher/Technician
ModMD
07.2021 - 01.2024
Dispatcher/Customer Service Representative
Aptive Environmental
12.2020 - 07.2022
Office Administrator
Aptive Environmental
07.2020 - 12.2020
Overnight Inbound Team Member
Target
07.2018 - 02.2023
Cashier
Panera Bread
08.2017 - 12.2018
Cashier
Swirls and Twirls
12.2016 - 08.2018
Cashier/Store Opener
Panera Bread
10.2016 - 01.2018
Bachelor of Arts - Homeland Security
University At Albany
High School Diploma -
Walter G. O'Connell High School
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