Keshawn Singletary
Charlotte,NC
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer service and kitchen representative
Hot Mess Burgers
Midland, NC
01.2023 - Current
- Provided exceptional customer service in a fast-paced burger restaurant.
- Managed order processing and ensured accuracy of customer requests.
- Operated kitchen equipment while adhering to safety and sanitation standards.
- Managed daily service operations to ensure seamless customer experiences.
- Trained and mentored team members on service protocols and best practices.
- Oversaw inventory management, ensuring adequate supplies for service delivery.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Coordinated scheduling and resource allocation for optimal staff deployment.
- Developed training materials to improve team performance and knowledge retention.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
Education
Providence High School
Providence , NCSome College (No Degree) - Business Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- Customer relationship management
- Order processing
- Kitchen equipment operation
- Inventory management
- Hard working and productive
- Communicates well with customers
- Forward thinking mindset
- Passionate at completing goals
Timeline
Customer service and kitchen representative
Hot Mess Burgers
01.2023 - Current
Providence High School
Some College (No Degree) - Business Administration And Management
Central Piedmont Community College