Keshawna Falls
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
02.2022 - 07.2023
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Process and maintain records of customer loans
- Count, verify, and post armored car deposits
- Monitor bank vaults to ensure cash balances are correct
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Perform clerical tasks such as typing, filing, and microfilm photography
- Issue checks to bond owners in settlement of transactions
- Compute financial fees, interest, and service charges
- Prepare work schedules for staff
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges
- Quote unit exchange rates, following daily international rate sheets or computer displays
- Review initial loan approval and work with borrower to gather appropriate documentation
- Collect all required documentation for the loan package
- Create a loan submission package for the Underwriting department
- Submit files to assigned Underwriter
- Satisfy all conditions when received from Underwriter
- Ensure that approval falls within the established lending guidelines
- Communicate with other professionals, including attorneys, county clerks and title companies
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Retail Banker
Woodforest National Bank
07.2019 - 02.2022
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Process and maintain records of customer loans
- Count, verify, and post armored car deposits
- Monitor bank vaults to ensure cash balances are correct
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Perform clerical tasks such as typing, filing, and microfilm photography
- Issue checks to bond owners in settlement of transactions
- Compute financial fees, interest, and service charges
- Prepare work schedules for staff
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges
- Quote unit exchange rates, following daily international rate sheets or computer displays.
Universal bank teller
U.S. Bank
01.2017 - 07.2019
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Process and maintain records of customer loans
- Count, verify, and post armored car deposits
- Monitor bank vaults to ensure cash balances are correct
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Perform clerical tasks such as typing, filing, and microfilm photography
- Issue checks to bond owners in settlement of transactions
- Compute financial fees, interest, and service charges
- Prepare work schedules for staff
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges
- Quote unit exchange rates, following daily international rate sheets or computer displays.
Layaway Supervisor Trainee/Cashier
KMart
04.2012 - 12.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH06.2011
Skills
- Great attitude
- Punctual
- Customer Service (10 years)
- Cash Handling
- Cashier Customer Service
- Bank Teller
- Banking
- Order Entry
- Retail Management
- Purchasing
- Debits & Credits
- Management
- Sales Management
- Merchandising
- Store Management Experience
- Pricing
- Microsoft Outlook
- Retail Sales
- Inventory Control
- Account Management
- Marketing
- Sales
- Time management
- Financial Services
- Customer support (10 years)
- Loan processing (5 years)
- Loan officer experience (3 years)
- Debits & credits (5 years)
- Credit analysis (5 years)
- Financial Advisement
- Loans
- Banking Policies and Procedures
- Issues Resolution
- Financial Statements Preparation
- Regulatory Compliance
References
References available upon request.
Timeline
Personal Banker II
Fifth Third Bank
02.2022 - 07.2023
Retail Banker
Woodforest National Bank
07.2019 - 02.2022
Universal bank teller
U.S. Bank
01.2017 - 07.2019
Layaway Supervisor Trainee/Cashier
KMart
04.2012 - 12.2016
High School Diploma -
Reynoldsburg High School
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