KESHAWNA HARRIGAN
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Technician
Technica
06.2022 - Current
- Secured security clearance
- Conducted inventory and restocked items throughout day
- Demonstrated strong communication skills and understanding of packing slip processing requirements
- Organized warehouse and stockroom areas using forklift and pallet jacks
- Greeted customers and directed to requested products.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Performs technical supply management work such as inventory and storage management
- Unloads, unpacks, visually inspects, counts, segregates, palletizes, and stores incoming supplies and equipment as required
Lead Hostess
Ruth's Chris Steakhouse
02.2022 - 06.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Established Lead Hostess and certified trainer
- Effectively communicate with Guests and fellow Team Members
- Demonstrate hospitality with guests and engage in conversations
Hostess
The Cheesecake Factory
04.2021 - 01.2022
- Started this position as a Runner quickly received promotions to Greeter and lastly Filler
- Trained new employees
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Planned and executed large guest parties by organizing menus, spaces and special requests
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Monitored seating area and checked restrooms regularly to keep spotless
- Accommodated special seating requests for guests to enhance satisfaction
Bridal Stylist
Mariposa Bridal Boutique
01.2018 - 07.2020
- Helped clients to find their dream wedding and bridesmaid dresses
- Worked with many bridal designers such as Enzoani, Pronovias, Maggie Sottero, Allure Bridal, Watters, Kitty Chen, Mori Lee, Justine M Couture and Bel Aire Bridal
- Assisted with finding accessories to complement brides dresses
- Used product knowledge, sales abilities and customer relation skills to drive substantial sales increases
- Participated in team meetings and staff training sessions
- Provided emotional support and companionship to clients
- Assisted brides on there wedding day with their bridal dresses
Front Desk Agent
Hilton LAX
04.2018 - 12.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Collected room deposits, fees, and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Cashier/ Barista
Disneyland Resort
05.2016 - 08.2017
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Created wide variety of hot and cold drinks with consistent positive customer satisfaction
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs
- Assisted customers with returns, refunds and resolving transaction issues
- Built relationships with customers to encourage repeat business
Education
No Degree - Wedding Planner
Ashworth College
Norcross, GA06.2017
Bachelor of Science - Sociology, Child Development
Cal State University Dominguez
Carson, CA05.2013
High School Diploma -
USC Mast High School
Los Angeles, CA05.2008
Skills
- Strong leadership abilities
- Extremely Creative
- Dependability and responsible
- Excellent attention to detail
- Display great problem-solving abilities
- Negotiation skills
- Strong communication and customer care skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Self motivated
- Professional attitude
- Active Listening skills
Accomplishments
- Achieved promotion from Stock Clerk to Supply Technician through effectively learning what was requested of the new position
- Received Employee of the month from Technica
- Increased sales when selling high end bridal dresses
- Became a lead hostess and trainer at Ruth's Chris Steakhouse
- Capacity to work towards meaningful goals
Certification
- Certified Wedding Planner
- The 21 Irrefutable Laws of Leadership
- Food Handlers Certificate
Timeline
Supply Technician
Technica
06.2022 - Current
Lead Hostess
Ruth's Chris Steakhouse
02.2022 - 06.2022
Hostess
The Cheesecake Factory
04.2021 - 01.2022
Front Desk Agent
Hilton LAX
04.2018 - 12.2018
Bridal Stylist
Mariposa Bridal Boutique
01.2018 - 07.2020
Cashier/ Barista
Disneyland Resort
05.2016 - 08.2017
No Degree - Wedding Planner
Ashworth College
Bachelor of Science - Sociology, Child Development
Cal State University Dominguez
High School Diploma -
USC Mast High School
- Certified Wedding Planner
- The 21 Irrefutable Laws of Leadership
- Food Handlers Certificate
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