KESHAWNA HASKINS
Moreno Valley,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
9
9
years of professional experience
Work History
Tax Preparer
TAX 4 LESS
11.2021 - 05.2022
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Financial Services Representative
A&K FINANCIAL GROUP
05.2016 - 04.2021
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Negotiated with finance companies for optimal financing opportunities for clients.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Call Center Agent
Starcrest Products Of California
01.2013 - 05.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
High School Diploma -
Perris High School
Perris, CA06.2007
Skills
- Atypical Return Processing
- Adjustments and Deductions
- Complex Information Translation
- Client Invoicing
- Client Tax Services
- Individual Tax Returns
- Client Records Review
- Clerical Support
- Data Gathering
- Bank Deposits
- Document Proofreading
Timeline
Tax Preparer
TAX 4 LESS
11.2021 - 05.2022
Financial Services Representative
A&K FINANCIAL GROUP
05.2016 - 04.2021
Call Center Agent
Starcrest Products Of California
01.2013 - 05.2016
High School Diploma -
Perris High School