Google Suite
KESHAWNAN FOX-KELLY
The Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
On-Site Program Director
Beyond Care Enrichment And Engagement Program
02.2023 - Current
- Supervised program staff of 10, managing and evaluating performance provide high-quality services to program participants.
- Provides ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Schedules and supervises staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitors program performance to identify areas for improvement.
- Collaborates with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversee staff schedules and assignments to handle programming demands.
- Creates and enforces programming standards to maintain compliance with regulatory requirements.
Store Manager of Operations
Starbucks
01.2016 - 06.2021
- Forecasted sales and monthly store schedule through previous sales records and new trends
- Recruited, hired, trained, mentored and promoted staff of 25 team members in each location managed through Starbucks career.
- Singly managed total of three stores in five years
- Increased sales by 3% with special displays and promotions within first 45 days of managing store
- Droves sales for stores of $30k, $2.5M, $5M+ and $8M volumes
- Consistently developed strong team members through active management
- Maintained loss prevention, inventory and P&L compliance
- Managed successful climb of store through visual merchandising, add on sales focus and accountability of team members by establishing and identifying company loyalty program to increase customer flow
- Managed inventory control, cash control, and store opening and closing procedures
- Reduced operational risks while organizing data to forecast performance trends
- This resulted in improved inventory control, lowered Cost of Goods (COGS) on P&L, and increased sales
- Increased revenue of South Bronx store to $2.5 million per year
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Rotated merchandise and displays to feature new products and promotions
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Initiated weekly staff trainings and meetings on store goals, which kept store in top 20 in waste management, controllable contribution and customer growth
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Supported new store openings by assisting with store setup, signing, merchandising, and training new store staff
- Reason for leaving severe impact of COVID-19 Pandemic.
General Manager, Business Development
New York Sports Club
01.2010 - 07.2016
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty by 15%
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Developed and maintained relationships with customers and suppliers through account development
- Analyzed market trends and competitor activities to create competitive advantages
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Collaborated with cross-functional teams to develop innovative solutions
- Interacted well with customers to build connections and nurture relationships
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Entered NYSC General Management Trainee Program
- NYSC exclusive GM Training Program only allowed one GM per district (5districts, 20+ locations per district) to complete onboarding and train new GM's, internally and externally.
Education
Bachelor of Arts - Marketing
Norfolk State University
Norfolk, VASkills
- Managerial Finance
- Training/ Coaching/ Development
- Kornos/ TeamWorks/ Oracle Taleo
- Networking/ Relationship Building/ Organizational Liaison
- Business Planning/ Goal Setting/ Performance Oversight
- Budgeting/ Payroll/ Administration Support/ Reporting
- Operations
- Schedule Staff
- Staff Hiring and Evaluations
- Organizational Leadership
- Performance Quality Assurance
- Promotion Development
- Administration Knowledge
Certification
Certifications
- ACEs and Trauma-Informed Practice developed by the CUNY School of Professional Studies
- Mandated Reporter Training- Identifying and Reporting Child Abuse and Maltreatment
- Early Childhood Education and Training Program-
Foundations in Health and Safety e-Learning
Quote
Often you have to rely on intuition.
Bill Gates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid sick leaveCareer advancement401k matchPaid time offFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option4-day work weekTeam Building / Company RetreatsSoftware
Kornos
TeamWorks
Microsoft Teams
Oracle
Interests
Music
Traveling
Volunteering
Writing
Pilates
Meditation
Set Designing for photoshoots
Timeline
On-Site Program Director
Beyond Care Enrichment And Engagement Program
02.2023 - Current
Store Manager of Operations
Starbucks
01.2016 - 06.2021
General Manager, Business Development
New York Sports Club
01.2010 - 07.2016
Bachelor of Arts - Marketing
Norfolk State University
Certifications
- ACEs and Trauma-Informed Practice developed by the CUNY School of Professional Studies
- Mandated Reporter Training- Identifying and Reporting Child Abuse and Maltreatment
- Early Childhood Education and Training Program-
Foundations in Health and Safety e-Learning
Similar Profiles
Alondra Esquivel MedinaAlondra Esquivel Medina
Activity Leader at Kid Zone Enrichment ProgramActivity Leader at Kid Zone Enrichment Program
Daniel SonnenfeldtDaniel Sonnenfeldt
Teaching Assistant at Bearden UMC Early Enrichment & School Age ProgramTeaching Assistant at Bearden UMC Early Enrichment & School Age Program
McKenzieBella ThreadgillMcKenzieBella Threadgill
Camp Counselor at Greater Enrichment Program (GEP)Camp Counselor at Greater Enrichment Program (GEP)