Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Hollowell

Orange City,FL

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

4
4
years of professional experience

Work History

Dispatcher

Alorica
Lake Mary, FL
04.2024 - Current
  • Created tickets documenting daily operations, including service logs and follow up investigations.
  • Communicated effectively with trapped individuals in distress while dispatching technicians enroute.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Served as primary contact for external vendors in need of a technician.
  • Developed communication protocols between vendors and technicians to ensure accurate updates during transit times.
  • Resolved customer complaints regarding late or incomplete maintenance requests by working with various branches to find solutions.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.

Customer Service Representative

Alorica
Lake Mary, FL
12.2023 - 04.2024
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Customer Service Representative

Conduent
Ocoee, FL
02.2022 - 11.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained accurate records of customer interactions for future reference.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained confidentiality of sensitive information entered into the system.
  • Developed solutions to improve customer service experience.

Direct Support Professional

Attain Inc.
Orlando, FL
04.2020 - 02.2022
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted in planning and implementing recreational activities for participants.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.

Education

High School Diploma -

Jones High School
Orlando, FL
06-2019

Skills

  • Customer Relations
  • Route Navigation
  • Dispatch Coordination
  • Service Coordination
  • Schedule Management
  • Work Order Management
  • Database Management
  • Data Entry
  • Training new hires
  • Critical thinker

Timeline

Dispatcher

Alorica
04.2024 - Current

Customer Service Representative

Alorica
12.2023 - 04.2024

Customer Service Representative

Conduent
02.2022 - 11.2023

Direct Support Professional

Attain Inc.
04.2020 - 02.2022

High School Diploma -

Jones High School

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Gabrielle Hollowell