Keshayla Capers
Monroe,LA
Summary
Proven Supply Specialist and Customer Support Specialist with a track record of enhancing customer satisfaction and streamlining procurement processes. At Qualfon Call Center, leveraged CRM software and active listening to resolve complex issues, boosting customer response efficiency. Skilled in team collaboration and data entry, adept at driving significant improvements in supply accountability and customer service excellence.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Qualfon Call Center
Monroe, LA
09.2022 - Current
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Participated in team meetings to discuss strategies for improving customer experience.
- Consulted with customers regarding needs and addressed concerns.
Supply Specialist
Army National Gaurd
Minden, LA
12.2016 - Current
- Ensured compliance with relevant regulations related to the procurement of supplies.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Monitored trends with potential to affect supply accountability to identify and rectify performance factors.
- Maintained accurate records of orders, deliveries and stock levels on a daily basis.
- Liaised with warehouse staff to ensure proper storage of incoming materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA05-2023
MBA - Social Work
Grand Canyon University
Phoenix, AZSkills
- Customer service excellence
- CRM software
- Customer response
- Referral coordination
- Decision-making
- Team collaboration
- Data entry
- Active listening
- Live chat support
Timeline
Customer Support Specialist
Qualfon Call Center
09.2022 - Current
Supply Specialist
Army National Gaurd
12.2016 - Current
Bachelor of Science - Criminal Justice
Grambling State University
MBA - Social Work
Grand Canyon University
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