Kesheanna Fullmore
Douglas,GA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Coffee Regional Medical Center
Douglas, GA
04.2021 - 09.2023
- Complied with all federal, state and local regulations as well as company rules
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Cashier
Walmart
Douglas, GA
05.2017 - 04.2021
- Greeted customers, operated cash registers, and checked receipts
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Completed inventory counts and ordered merchandise
- Operated cash register to record transactions accurately and efficiently
- Performed cash, card and check transactions to complete customer purchases
- Set up new sales displays each week
- Used POS system to enter orders, process payments and issue receipts.
Assistant
Atkinson County High School
Pearson, GA
08.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Enhanced efficiency of work by organizing resources, records and personnel to accomplish demanding targets
- Transferred and directed phone calls, guests and mail to correct staff members
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
ATKINSON COUNTY HIGH SCHOOL
05.2017
Skills
- Security station experience
- Hazardous items knowledge
- Behavioral observations
- Results management
- HIPAA Compliance
- Insurance Verification
- Billing support
- Medical Billing
- Medical Charting
- Medical Records Management
- Inventory Oversight
- Medical Terminology
- Records Management
- Payment Collection
- Medical Transcription
- Patient callbacks
- Outpatient Care
- Understanding of medical laws
- Patient Registration
- Insurance Claims
- Appointment management
- Appointment Scheduling
- Patient Relations
- Decision Making
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Self-Motivated
- Dependable and Responsible
Timeline
Medical Receptionist
Coffee Regional Medical Center
04.2021 - 09.2023
Cashier
Walmart
05.2017 - 04.2021
Assistant
Atkinson County High School
08.2016 - 05.2017
High School Diploma -
ATKINSON COUNTY HIGH SCHOOL
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