Keshera Marshall
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Higher Ed Customer Service Agent
CMD Outsourcing Solutions
Hunt Valley, MD
06.2023 - Current
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Explained the differences between federal, state, institutional, private and alternative loans.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Provided administrative support to the bursar's office staff.
- Provided guidance and support to prospective students on the admissions process.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Prepared detailed reports related to tuition billing, receivables and collections activities.
- Responded to inquiries from students regarding their tuition bills or other payment questions.
- Answered telephones, directed calls, and took messages.
- Maintained up-to-date knowledge of current trends in higher education, such as online classes or hybrid programs.
Merchandiser
SAS
Baltimore, MD
08.2022 - 04.2023
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
Inventory Specialist
RGIS Inventory
Towson, MD
06.2018 - 02.2021
- Utilized barcode scanners to quickly update inventories in the system.
- Scan barcodes to ensure inventory counts are accurate.
- Work in a fast-paced, team-oriented environment
- Maintain a safe work environment
Education
Linux Essentials Certificate - Linux LPI
Linux Professional Institute
Ontario, CA03-2023
Red Hat System Administration 1 (RH124) - Red Hat Training And Certification
Stanly Community College
Albemarle, NC12-2022
Skills
- Technical support
- Problem-solving
- Call escalation
- Live chat support
- Student support
- Documentation
- Microsoft office
- Data Entry
- Communication
- Time managment
- Merchandising
- Customer Service
- FERPA
- Multitasking Abilities
- Troubleshooting
Affiliations
- CT State Community College
- Charter Oak Community College
- Ohio State University
- Western Michigan University
Timeline
Higher Ed Customer Service Agent
CMD Outsourcing Solutions
06.2023 - Current
Merchandiser
SAS
08.2022 - 04.2023
Inventory Specialist
RGIS Inventory
06.2018 - 02.2021
Linux Essentials Certificate - Linux LPI
Linux Professional Institute
Red Hat System Administration 1 (RH124) - Red Hat Training And Certification
Stanly Community College
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