Keshet Sanders
Baltimore,MD
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon Air
Baltimore, MD
08.2023 - Current
- Performed visual inspections of packages and conducted 6-sided checks to ensure items meet handling and packaging standards.
- Identified damaged or compromised packages and directed them to appropriate handling channels; passed acceptable items to outbound belts.
- Supported tracking of rejected items through package scanning and logging procedures.
- Contributed to maintaining high package throughput while ensuring adherence to inspection guidelines.
Security Guard
Allied Universal
Birmingham, AL
06.2022 - 02.2023
- Conducted vulnerability assessments, created detailed incident reports, and handled over 20 calls a day.
- Analyzed daily reports to identify behavioral trends and security risks.
- Contributed to internal improvements in tracking and escalation workflows.
Server
Cracker Barrel
Birmingham, AL
11.2021 - 01.2023
- Maintained tracking logs of to-go orders and managed POS system data.
- Contributed feedback insights on service metrics to improve customer retention.
- Recognized for exceptional service while serving over a party of 24.
Server
Black Market Bar and Grill
Birmingham, AL
06.2021 - 11.2021
- Managed data flow of large orders during peak hours; ensured documentation of order timelines.
- Assisted in improving team workflows and streamlining data handoffs.
- Sold over the individual goal of 10 drinks, with 17 drinks sold.
Education
Graduate Certificate - Data Science For All: Empowerment Program
Correlation One
Miami, FL01.2025
Skills
- Warehouse safety
- Quality control
- Hospitality service expertise
- Problem-solving
- Computer skills
- Teamwork and collaboration
Timeline
FC Associate
Amazon Air
08.2023 - Current
Security Guard
Allied Universal
06.2022 - 02.2023
Server
Cracker Barrel
11.2021 - 01.2023
Server
Black Market Bar and Grill
06.2021 - 11.2021
Graduate Certificate - Data Science For All: Empowerment Program
Correlation One