Summary
Overview
Education
Work History
Skills
References
Timeline
Generic

Keshia Alston

Charlotte,NC

Summary

Skilled customer service professional with strong background in claims handling and resolution. Known for exceptional communication, problem-solving abilities, and adaptability in dynamic environments. Valued team player with focus on collaboration and achieving results. Proficient in managing complex cases, ensuring client satisfaction, and maintaining compliance with industry standards. Diligent claims representative with solid background in managing customer claims and resolving issues efficiently. Demonstrated strong communication and problem-solving skills to deliver exceptional service and maintain positive customer relationships.

Overview

11
11
years of professional experience

Education

EMT -

Gaston College
Dallas, NC

Work History

Claims Customer Service Representative

Allstate Corp
02.2021 - Current
  • Reduced errors in claim submissions by providing clear guidance to customers on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Supported departmental goals by consistently meeting or exceeding performance metrics in quality, accuracy, and timeliness.
  • Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
  • Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.

Guest Experience Agent

Sonic Automotive
06.2019 - 12.2020
  • Answer inbound calls, chats, and internet leads explaining to guests the sales process regarding buying a car and setting an appointment at one of the dealerships for test drive and potential purchase
  • Follow up with customers after dealership visits to answer any questions or concerns while ensuring their needs have been met

Day of Job Support

Charter Communications
03.2017 - 05.2019
  • Diagnosed and resolved software and hardware issues by evaluating symptoms using a variety of diagnostic tools
  • Researched required information using available sources and offered alternative solutions where appropriate
  • Managed call flow to minimize delays that could lead to abandoned calls
  • Ensured network, system, and data availability and integrity through preventative maintenance and upgrades

Sales Coordinator

Morris-Jenkins Heating and Air
05.2015 - 03.2017
  • Contacted clients by phone and/or email in response to inquiries
  • Built client relationships by acting as a liaison between the clients and the sales team while establishing long-term business growth
  • Supported the sales team in writing proposals and closing contracts
  • Followed up with clients after sales and contract signings to resolve problems and provide ongoing support

Sales Agent

Red Ventures
05.2013 - 05.2015
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges and security practices
  • Developed positive customer relationships through positive customer service

Skills

  • Claims support
  • Time Management
  • Attention to Detail
  • Multitasking
  • Team Collaboration
  • Critical Thinking
  • Customer Service
  • Data entry proficiency
  • Compliance Awareness
  • Call Management
  • Customer Education
  • Task Prioritization

References

Available upon request

Timeline

Claims Customer Service Representative

Allstate Corp
02.2021 - Current

Guest Experience Agent

Sonic Automotive
06.2019 - 12.2020

Day of Job Support

Charter Communications
03.2017 - 05.2019

Sales Coordinator

Morris-Jenkins Heating and Air
05.2015 - 03.2017

Sales Agent

Red Ventures
05.2013 - 05.2015

EMT -

Gaston College

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Keshia Alston