Keshia Cheatham
Dallas,TX
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 10+ years of experience in fast paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
11
11
years of professional experience
Work History
Medical-Assistant
SPORTS MEDICINE CLINIC OF NORTH TEXAS
2012.08 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Front Desk Receptionist
LaQuinta Inn & Suits
2022.06 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
No Degree - MEDICAL ASSISTANT
PCI Health Training Center - Richardson
Richardson, TX06.2012
High School Diploma -
David W Carter High School
Dallas, TX05.1993
Skills
- Time Management
- Fee Collection
- Issue Handling
- Telephone Reservations
- Technical Support
- Filing
- Multi-Line Telephone Systems
- Communicating with Patient Families
- Direct Patient Care
- Medical Terminology
- Electronic Medical Record
- Hospitality Service
- Office Management
- Follow-Up Skills
- Operational Requirements
- Physician Assistance
- Patient Screening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Front Desk Receptionist
LaQuinta Inn & Suits
2022.06 - Current
Medical-Assistant
SPORTS MEDICINE CLINIC OF NORTH TEXAS
2012.08 - Current
No Degree - MEDICAL ASSISTANT
PCI Health Training Center - Richardson
High School Diploma -
David W Carter High School
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