Keshia Clark
Department Head Of Respiratory Therapy/Safety Officer
Greensboro,NC
Summary
Accomplished Practice and Department Leader well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. History of streamlining operations, increasing revenue and reducing costs to maximize business profits. Decisive and strategic leader with demonstrated track record of success in Health Care Management. Decisive Practice and Department Leader experienced in impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Proven history of improving operations and boosting financial health through strong leadership.
Overview
1
1
Certification
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Department Respiratory Manager/Site Safety Officer
Select Specialty Hospital
Greensboro, NC
12.2018 - Current
- Responsibility for the 24 hour operations of the respiratory therapy department in multi-site facility.
- Currently over several Committees involving employee engagement, formulary inventory decisions, process improvements and Safety committee.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Currently direct day-to-day administrative and operational functions for two 30 bed facility, providing guidance and leadership to over 40+ employees across more than 2 departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Organized and facilitated department meetings monthly, discussing current census, admissions, discharges and process improvements
- Survey Employee Score result of 99%
- Discussed medical histories with patients, families and providers in effort to provide most effective medical advice.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Regional Respiratory Manager
Advanced Home Care
Cary, NC
07.2018 - 12.2018
- Responsible for the overall operation and development of the Home Medical Equipment Business Segment within two large regions.
- Provide leadership and coordination of services to clinical and non-clinical personnel within the region.
- Serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.
- Oversee several committees such as formulary committee and employee engagement committee.
- Oversee all HR processes within my team.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to regional directors.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Supervised team of 15 FTE's.
- Oversaw all financial transactions and management functions, strategically managing $1 million operating budget.
- Conducted inventory control
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Administrator
Cornerstone Pulmonology/Wake Forest Medical Center
High Point, North Carolina
06.2006 - 06.2018
- Managed all aspects of multi-physician medical practice and office logistics from physician-employee- patient scheduling, network connectivity (e.g., satellite office, laboratory) billing, insurance, physician contracting with insurance companies-independent physician associations-hospitals, purchasing, marketing, payroll, reconciling practice financials for accountants and financial advisors.
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting.
- Responsible for renewing and maintaining records for physician's federal and state licensures.
- (e.g., DEA, North Carolina controlled substance, state medical license, malpractice insurance, long term/ disability insurance).
- Developed and managed practice's in house billing and collections department.
- Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members.
- (e.g., HIPPA, OSHA, ).
- Optimized patient/physician /employee scheduling and time to best increase profits and accounts receivables.
- Recognized the value of utilizing specialized treatments to increase revenue and high standard of patient care.
- Managed Daily Close to include overseeing patient demographics, charges, insurance payments, and patient payments.
- Balanced daily close by generating end of day reports against employee batches.
- Supervised medical staff and billing staff of 13 employees.
- Conducted employee staff meetings and performance evaluations in effort to increase productivity.
- Responsible for corporate accounts payable.
- Reconciled and balanced financial corporate accounts working with practice financial accountants and advisors.
- Proficient in Strata jazz, Excel, Word, Power Point, pdf file conversion, CPT, ICD-10 insurance billing
- Also a Case manager following guidelines to increase profitability and reduce hospital admissions of patient.
- CHESS/Cornerstone Healthcare, High Point, North Carolina.
- Conduct assessment of consumers in acute situations.
- Provide assessment of direct supportive services to consumers lacking the ability and or skill to maintain daily living situations.
- Develop care plans and goals to meets needs of clients within program limits.
- Maintain complete and current case files and documentation.
- Utilize and coordinate community resources to assist client in activities of daily living.
- Maintain current inventory of services available to clients in the Community.
- Facilitate the use of community resources.
- Perform meetings with consumer and families frequency of which determined by nature and severity of problems.
- Advocate for the elderly at every opportunity.
- Cooperate with service providers to insure the best quality service delivery.
- Implement new initiatives and program for ACO goals working with senior management, practice manager and staff members.
Registered respiratory therapist
High Point Regional Hospital
High Point, NC
09.2004 - 03.2010
- Assists in the diagnosis, treatment, and management of patients with pulmonary disorders.
- Collects and analyzes sputum, blood, and breath specimens to determine levels of oxygen, carbon dioxide, and other gases.
- Measures the lung capacity of a patient to determine if there is impaired function.
- Administers treatment prescribed by a physician for the care of patients with abnormalities associated with the process of breathing.
- Assumes primary responsibility for respiratory care treatments, including oversight of respiratory therapy technicians and students.
- Maintaining artificial and natural airways.
- Performing pulmonary function testing.
- Performing hemodynamic monitoring and other physiologic monitoring.
- Documenting information to a patient's medical record/maintaining accurate and complete records.
- Communicating assessments and updates with members of the healthcare team.
- Assembling, maintaining, and calibrating respiratory therapy equipment.
- Identifying and remedying respiratory care equipment malfunctions.
- Communicating with patients and patient families.
- Educating patients on disease prevention and lung health.
- Educating patients on the use of inhalers and inhalation devices.
Sales Associate, Sales associate
Replacements LTD
Burlington, NC
01.1999 - 09.2004
- With consistent highest gross sales daily.
- Showroom tours and customer service.
- Warehouse distribution.
- Imaging services with placing images on website and to customers for hard to obtain and most sort after products.
- Telephone lead representative for high volume calls.
- Average inbound calls daily 105.
Education
Bachelor's - Respiratory therapy
Grand Canyon University
06.2014 - 05.2016
Associate of Respiratory Therapy - Respiratory Therapy
Rockingham Community College
08.2002 - 06.2005
Master - Business Administration
Indiana Wesleyan University
Marion, INSkills
Management 8 years
undefinedAdditional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
Registered Respiratory Therapist
Timeline
Department Respiratory Manager/Site Safety Officer
Select Specialty Hospital
12.2018 - Current
Regional Respiratory Manager
Advanced Home Care
07.2018 - 12.2018
Bachelor's - Respiratory therapy
Grand Canyon University
06.2014 - 05.2016
Practice Administrator
Cornerstone Pulmonology/Wake Forest Medical Center
06.2006 - 06.2018
Registered respiratory therapist
High Point Regional Hospital
09.2004 - 03.2010
Associate of Respiratory Therapy - Respiratory Therapy
Rockingham Community College
08.2002 - 06.2005
Sales Associate, Sales associate
Replacements LTD
01.1999 - 09.2004
Master - Business Administration
Indiana Wesleyan University
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