Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Conley

Hopewell,VA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following any and all protocols for assuring customer service needs are met in a timely, proficient manner. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Bar Manager

Dock Of The Bay
06.2020 - 08.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bar Manager

The Islander Inn
04.2017 - 06.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

CSR

7/11 Convenience Store
09.2016 - 03.2017
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants..
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Receptionist

H&r Block
12.2013 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Logan High School
Logan, WV
05.2005

Skills

  • Customer Needs Assessments
  • Suggestive Selling
  • Strategic Oversight
  • Guest Satisfaction
  • Corrective Actions
  • Strategic Planning
  • Verbal and Written Communications
  • Complex Problem-Solving
  • Calm and Pleasant Demeanor
  • Business Correspondence
  • Customer and Client Relations
  • Telephone Skills
  • Process Payments
  • Mail Handling
  • Time Management
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • PC Proficiency
  • Customer Service
  • Microsoft Excel
  • Reception Desk Management
  • Microsoft Outlook
  • Bank Deposits
  • Microsoft Office
  • Microsoft Windows
  • Critical Thinking

Timeline

Bar Manager

Dock Of The Bay
06.2020 - 08.2022

Bar Manager

The Islander Inn
04.2017 - 06.2020

CSR

7/11 Convenience Store
09.2016 - 03.2017

Receptionist

H&r Block
12.2013 - 05.2015

High School Diploma -

Logan High School

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Keshia Conley