Keshia Flowers
Atlanta,GA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Associate
Results Companies
12.2024 - 03.2025
- Provided Services for solutran healthy benefits plus
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Participated in staff training sessions for updated product knowledge and better service quality.
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CUSTOMER SERVICE REPRESENTATIVE
Adecco
10.2021 - 12.2024
- Accepting inbound calls for Maryland Department of Labor
- Assisting claimants with any questions they have on their unemployment claims
- Filing weekly certs, reopening claim, applying for benefits & updating claimant about their claims
- Accepting inbound calls for New Mexico Human Service Department
- Assisting callers with their foodstamp case, medicaid, and child supports needs
- Advancing callers of their foodstamp case status such as the balance, amount, issue date, and any case updates
- Informing callers of their medicaid enrollment program and eligibility.
TELESALES REPRESENTATIVE
11.2018 - 07.2021
- Independently Accepting inbound calling for vary of customers assisting them with daily needs for their duke energy power services while going above and beyond to make sure each customer is happy after each call
- Making great human connection with excellent customer service skills in a timely manner
- Calling existing and potential customers to persuade them to purchase company products and services
- Processing all customer payments accordingly
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
- Developing and sustaining solid relationships with customers to encourage repeat business
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
09.2015 - 11.2018
- Working as a team bringing in strong work ethic to assist my team with meeting monthly goals and quotas
- Accepting inbound calls for at&t, assisting customers with billing and payment matters
- Developing and sustaining solid relationships with customers to encourage repeat business
- Using sales scripts proffered by the company to drive sales and respond to customer rejections
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Education
High School Diploma -
Carver High School
Skills
- Sales
- Billing
- Customer Service
- Call Center
- Computer skills
- Microsoft Office
- Communication skills
- Customer service
- Hospitality
- English
- CRM software
- Goal oriented
- Customer service excellence
- Problem-solving skills
- Multitasking
- Understanding customer needs
- Excellent communication
Certification
Driver's License
Timeline
Customer Associate
Results Companies
12.2024 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
Adecco
10.2021 - 12.2024
TELESALES REPRESENTATIVE
11.2018 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Alorica
09.2015 - 11.2018
High School Diploma -
Carver High School
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