Summary
Overview
Skills
Work History
Education
Technical Skills
Professional Development
OperationsManager

Keshia Goss

Collierville,Tennessee

Summary

Strategic distribution and operations leader with 10+ years of experience directing shipping, receiving, and picking in high-volume, omni-channel environments. Proven ability to launch and scale processes, design workflows, and align distribution execution with organizational strategy. Skilled in startups, workload planning, labor optimization, and inventory control to support both retail replenishment and direct-to-customer fulfillment. Experienced in managing 200+ inbound trailers, 15K+ outbound cartons daily, and replenishment for 100+ retail stores. Known for building empowered teams, improving KPIs, and fostering cultures of accountability, safety, and continuous improvement while delivering sustainable results.

Overview

17
17
years of professional experience

Skills

  • Distribution Center Startups & Process Design
  • Shipping, Receiving & Picking Leadership
  • Retail & Direct-to-Customer Fulfillment
  • Labor Planning & Workforce Optimization
  • Inventory Management & Accuracy Controls
  • Safety & OSHA Compliance
  • KPI Tracking & Performance Analysis
  • Cross-Functional Collaboration (HR, IT, Planning, Transportation)
  • Continuous Improvement
  • Leadership Development & Team Coaching

Work History

Operations Manager

Williams-Sonoma
02.2021 - Current
  • Led startup and scaling of end-to-end distribution operations across shipping, receiving, and picking, supporting 15K+ cartons daily while sustaining 98% on-time delivery.
  • Directed receiving operations for 200+ inbound trailers monthly and established daily dock-clear standards, eliminating chronic congestion and creating accountability for consistent trailer processing.
  • Implemented put-away accountability measures, maintaining 99% inventory accuracy during inbound audits.
  • Directed picking operations for retail replenishment and direct-to-customer fulfillment, sustaining 98–99% order accuracy in high-volume environments.
  • Implemented productivity tracking and coaching in picking, improving carton pick rates by 12%.
  • Integrated picking operations with outbound shipping plans, reducing late-trailer departures by 15%.
  • Developed workload planning tools to balance retail vs. DTC demand, ensuring on-time shipments to 100+ retail stores while meeting direct-to-customer SLAs.
  • Built and coached cross-trained teams across receiving, picking, and shipping, sustaining productivity during seasonal surges and labor shortages.
  • Established outbound quality and audit procedures, reducing mis-shipments by 18% and improving customer satisfaction.
  • Championed safety and ergonomic initiatives (including back support practices and lifting standards), reducing strain-related and dock incidents by 30–40% while maintaining productivity gains.

Store Manager

Burlington
06.2019 - 02.2021
  • Directed $8.9M retail operations with focus on inventory flow, replenishment accuracy, and labor management.
  • Exceeded annual sales forecast by $250K in first year through improved inbound/outbound accuracy and team productivity.
  • Oversaw and developed a team of 40+ associates, supervisors, and an assistant manager, promoting a culture of accountability and efficiency.
  • Strengthened operational efficiency by setting daily receiving and replenishment standards, eliminating stock delays and ensuring products consistently reached the sales floor on time.
  • Managed scheduling, payroll, and labor planning to ensure optimal staffing coverage during peak sales periods.

Merchandise Team Manager

Macy's
09.2013 - 06.2019
  • Oversaw fulfillment, picking, and replenishment processes in a $32M retail store, ensuring accurate inventory flow and timely stock availability.
  • Directed a team of 40 employees (team leads and supervisors), driving productivity and operational consistency.
  • Implemented daily operations plans for fulfillment and replenishment, improving pick accuracy and reducing delays.
  • Reviewed performance data to track KPIs, enabling adjustments that supported sales and customer demand.
  • Supported professional development of supervisors and associates, building bench strength for future leadership roles.

Dangerous Goods Agent

Fed Ex
09.2008 - 09.2013
  • Ensured compliance with interstate HAZMAT regulations while supporting inbound and outbound shipping operations.
  • Maintained OSHA standards while loading/unloading cargo, improving workplace safety.
  • Operated PC- and RF-based systems with a high degree of accuracy to track and process shipments.
  • Supported efficient cargo flow by staging, tagging, and transporting freight with precision.

Education

Bachelor of Science - Business Management

Park University
Kansas City, MO
2018

Technical Skills

  • Microsoft Office
  • SAP
  • Kronos
  • PkMS
  • Qlikview


Professional Development

Project Management (Google) – Coursework in Progress


Lean Six Sigma Green Belt – Coursework in Progress

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Keshia Goss