Keshia Goss
Collierville,Tennessee
Summary
People-centered, strategic, and results-oriented professional with a proven track record in meeting deadlines efficiently, resolving problems independently, using initiative to improve processes and working hard to meet organizational objectives. Ability to work under pressure and successfully deal with competing demands while maintaining complete confidentiality within fast-paced environments. Demonstrating excellent communication skills successfully utilized in preparing reports and documents and liaising with senior staff members and clients. Possesses an unwavering commitment to company’s growth while ensuring the highest levels of services through managerial skills, teamwork, communications, and prompt response to issues. Seeking to utilize my career experience and educational background in a role that allows for growth and advancement.
Overview
16
16
years of professional experience
SELECTED ACCOMPLISHMENTS
- Consistently promoted by senior management to positions of increasing responsibility and revenue management.
- Increase sales by $250,00 in 2019 through training and development.
- Decreased the receiving department's unload to receipt metric from 2 1/2 days to under 8 hours in 2021.
- Assisted in creating and implementing a training and development plan for current associates and new hires resulting in increased productivity, agility, and better collaboration between departments in 2022.
Skills
- Verbal and Written Communication
- Multitasking and Organization
- Critical Thinking
- Adaptable
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Distribution Center Management
- Planning and Implementation
- Inventory Management
- Scheduling and Coordinating
- Business Analysis
- Project management
- Time Management
- Operations Management
- Problem-Solving
- Cost analysis and savings
- KPI Tracking
Technical Skills
- Microsoft Office
- SAP
- Kronos
- PkMS
- Qlikview
Timeline
Operations Manager
Williams-Sonoma
02.2021 - Current
Store Manager
Burlington
06.2019 - 02.2021
Merchandise Team Manager
Macy's
09.2013 - 06.2019
Dangerous Goods Agent
Fed Ex
09.2008 - 09.2013
Bachelor of Science - Business Management
Park University
Work History
Operations Manager
Williams-Sonoma
02.2021 - Current
- Successfully manages $80M department
- Responsible for receiving an average of 150,000 units per day
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reviews performance data to monitor and measure productivity, goal progress and activity levels.
- Successfully Reviews shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Manages the receiving team and oversees training, schedules, and work assignments.
- Approves regular payroll submissions for employees.
- Onboards new employees with training and new hire documentation.
- Promotes team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
Store Manager
Burlington
06.2019 - 02.2021
- Successful leader of a 8.9M store
- Exceeded annual sales forecast by $250,000 in first year as store manager
- Oversaw, trained and encouraged 40+ associates, supervisors, and an assistant store manager, promoting culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Merchandise Team Manager
Macy's
09.2013 - 06.2019
- Assisted in managing a $32M store
- Managed team of up to 40 support employees (team leads and supervisor) and monitored adherence to company standards.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Shared best practices for sales and customer service with other team members to help improve the store's performance efficiency.
- Developed and implemented daily operations plans such as Fulfillment, employee assignments and promotional strategies.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed performance data to monitor and measure productivity and goal progress.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Dangerous Goods Agent
Fed Ex
09.2008 - 09.2013
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Maximized sales by shipping on time and accurately.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Swept floors and stored equipment at the end of each shift.
- Loaded and unloaded ship cargo.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Reported all equipment failures and malfunctions to supervisor.
- Stocked, staged and transported goods.
- Attached identifying tags to containers
Education
Bachelor of Science - Business Management
Park University
Kansas City, MO2018
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